Barista - Specialty Coffee - Michigan Avenue

Nordstrom is a leading fashion retailer known for its commitment to exceptional customer service and quality merchandise. Founded in 1901, Nordstrom has evolved from a single shoe store into a premier destination for fashion, beauty, and home goods across the United States and Canada. The company's focus on customer satisfaction, inclusive workplace culture, and employee development has earned it a strong reputation in the retail industry. Nordstrom operates a variety of store formats including full-line stores, Nordstrom Rack outlets, and an increasingly important e-commerce platform, catering to a diverse range of customers. The company values innovation, teamwork, and a passion for retail, making it an ideal workplace for those who are motivated and customer-centric.

The role of a Barista at Nordstrom combines the art of coffee and beverage preparation with outstanding customer service. Baristas are essential team members who create memorable experiences for customers through their knowledge of coffee, tea, and other drink offerings. This position requires enthusiasm, attention to detail, and a strong sense of responsibility in maintaining both quality and safety standards. Baristas prepare and serve beverages and food items consistently by adhering to all recipe standards while also delivering exceptional customer service. Additionally, they assist with store setup and cleanup, stock management, and safe handling of food items, ensuring a smooth and enjoyable customer visit.

This position is typically hourly, with a pay range of $17.80 to $18.50 per hour depending on location and experience, and may be eligible for performance-based incentives and bonuses. Benefits include medical, vision, dental, life, and disability insurance options, a 401k retirement plan, paid time off accruals, holiday pay, merchandise discounts, and employee assistance programs. Nordstrom also provides accommodations for applicants and employees with disabilities, reflecting the company’s commitment to an inclusive and supportive work environment.

Baristas at Nordstrom thrive in fast-paced, dynamic environments, working flexible schedules to meet customer needs throughout the day. The ideal candidate is someone who communicates clearly and professionally with customers and coworkers, is motivated and outgoing, and embraces continuous learning about coffee and beverage products. Prior experience in food service or hospitality, along with a food handler’s card where required by local and state regulations, is preferred. Overall, the Barista role at Nordstrom offers a rewarding opportunity to develop retail and customer service skills while working for a leading brand in the fashion and retail industry.