Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $16.00
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
short term disability
long term disability
voluntary life insurance
401(k)
Financial planning support

Job Description

Dark Matter Coffee is a pioneering specialty coffee company that combines a passion for quality coffee with a vibrant, community-focused retail experience. Known for its innovative blends and commitment to sourcing sustainable, high-quality beans, Dark Matter Coffee has established itself as a leader in the specialty coffee industry. The company prides itself not only on craft and flavor but also on building a positive culture for both employees and customers, promoting core values that emphasize teamwork, respect, and continuous learning. With multiple retail store locations, Dark Matter Coffee offers dynamic and engaging environments where coffee enthusiasts can enjoy expertly brewed drinks and a welcoming atmosphere.

The Barista role at Dark Matter Coffee is a vital part of the company’s retail operations, combining technical expertise in coffee preparation with exceptional customer service and teamwork. This hourly position is tip-eligible, offering a starting pay rate of $16.00 per hour for tipped shifts and $16.60 per hour for untipped training shifts. Baristas at Dark Matter Coffee are responsible for maintaining the cleanliness and presentation of their work environment, ensuring every customer interaction reflects the company's core values. The position involves some physical demands, including heavy lifting of up to 60 pounds, making physical stamina an important attribute. Baristas engage in ongoing training to master DMC’s espresso bar and brewing techniques alongside POS and cash handling procedures.

Dark Matter Coffee supports its employees with competitive benefits, which become available after 90 days of employment. These include comprehensive health insurance covering medical, dental, vision, accident, critical illness, short-term and long-term disability, and voluntary life insurance options. Financial benefits include 401(k) retirement savings plans and professional financial planning support. This blend of benefits underscores the company's commitment to employee well-being and future security.

This position requires excellent communication skills and a proactive attitude. Baristas work closely with Store Managers (SM) and Assistant Managers (AM) to implement training, provide feedback, and ensure smooth store operations. The role is ideal for individuals passionate about coffee culture, eager to learn, and thrive in a team-oriented environment. As a DMC Barista, you will not only perfect your craft but also deliver exceptional customer experiences that build brand loyalty and community engagement. Whether engaging with regulars or training new staff, your contribution will be essential to the vibrant atmosphere and success of every Dark Matter Coffee location.

Job Requirements

  • high school diploma or equivalent
  • ability to lift up to 60 pounds
  • ability to work flexible hours including weekends and holidays
  • basic knowledge of customer service principles
  • physical stamina to perform tasks requiring standing for long periods
  • ability to follow instructions and complete training tasks
  • strong communication skills

Job Qualifications

  • high school diploma or equivalent
  • previous experience in a customer-facing role preferred
  • strong communication and interpersonal skills
  • ability to learn and apply technical coffee preparation methods
  • familiarity with POS and cash handling procedures beneficial
  • ability to lift up to 60 pounds regularly
  • willingness to work flexible hours including weekends and holidays

Job Duties

  • ensure exceptional customer service by representing DMC’s core values with customer engagement
  • comprehend and retain knowledge of current and upcoming products through email releases and complete all QC feedback forms and quizzes on time
  • maintain a clean and presentable workplace and service area using materials for guidance
  • understand and use proper channels of communication in every scenario
  • communicate effectively with assistant managers and store managers on current store events to drive performance
  • engage with new staff members in the barista training program to assist in skills and development
  • protect and maintain company assets and equipment and report issues to store leadership to resolve efficiently

Job Criteria

Experience

No experience required


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