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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.62 - $26.50
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Discounts
Free coffee
Free pastry
Performance reviews
Therapy reimbursement
Job Description
Alfred Coffee is an innovative coffeehouse brand that opened its first location on Melrose Place in Los Angeles in January 2013. The company has quickly expanded, establishing a passionate following and multiple locations across major cities including Los Angeles, Austin, San Francisco, and even international spots in the Middle East. Alfred Coffee is distinguished by its unwavering dedication to three core values: Team Culture, Customer Experience, and Quality Products. These values are the foundation of the company’s operations and customer interactions.
As a cafe business, Alfred Coffee focuses on delivering exceptional beverages paired with excellent customer service. The brand’s e... Show More
As a cafe business, Alfred Coffee focuses on delivering exceptional beverages paired with excellent customer service. The brand’s e... Show More
Job Requirements
- Able to lift up to 20 pounds without assistance
- ability to move quickly and efficiently from one area of the cafe to another
- ability to hear and communicate effectively in english
- good vision including the ability to see details at close range
- flexibility to bend and squat as necessary to perform cleaning and stocking tasks
- ability to stand for extended periods and work in a fast-paced environment
- capable of operating a cash register or tablet device to enter customer orders accurately and efficiently
- ability to speak clearly and project voice to effectively communicate with customers and team members
Job Qualifications
- Previous experience in a cafe or restaurant setting preferred but not required
- a passion for working with the public in a customer-facing capacity
- strong communication and interpersonal skills
- ability to work well in a team environment and under pressure
- positive attitude and willingness to learn
- flexibility to attend quarterly team meetings or trainings that may be scheduled outside regular working hours
- full-time employees must maintain an average of 30 hours per week to maintain full time status
- we require all employees to maintain a minimum of 3 shifts per week
Job Duties
- Upholds service standards and leads by example
- provides effective leadership during shifts ensuring consistent excellence in cafe operations
- delivers exceptional customer service serving as a role model for hospitality
- manages customer inquiries concerns and complaints professionally adhering to Alfred Hospitality standards
- possesses deep knowledge of cafe offerings and ensures staff does as well
- fosters a team-oriented environment by recognizing employee accomplishments
- assists with new employee training and provides detailed reports to management
- develops baristas coffee and tea knowledge including flavors blends and origins
- builds rapport with employees through understanding their motivations needs and concerns
- assists management in assessing staffing needs including sending staff home or calling for reinforcements
- delegates duties assigning tasks and ensuring timely completion
- enforces disciplinary measures through the Disciplinary Flowchart including verbal and written warnings
- maintains a supportive and accessible work environment for employees and guests
- demonstrates excellent and consistent attendance and punctuality
- anticipates customer and cafe needs by observing the environment and customer cues
- optimizes operational workflow through staff delegation including barista and register
- supports inventory management and order placement
- ensures proper staff timekeeping including clocking in and out and breaks
- manages cash drawer and tip procedures for opening and closing shifts
- operates the POS register system for transactions
- oversees food and beverage preparation adherence to Alfred standards ensuring quality consistency and timeliness
- maintains a clean organized and stocked cafe environment including setup and breakdown
- conducts daily refrigerator temperature checks to comply with company and health standards
- enforces proper safety and sanitation procedures including timely HACCP completion
- assists with receiving and handling product deliveries
- completes AM PM Daily Cafe Log and utilizes communication channels such as Slack and email
- documents employee and customer injuries in the cafe using incident reports informing management
- adheres to all policies and procedures outlined in company’s employee handbook
- performs any other tasks assigned to meet company goals
Job Criteria
Experience
No experience required
Job Location
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