Barista Shift Lead

Alfred Coffee is an innovative coffeehouse brand that opened its first location on Melrose Place in Los Angeles in January 2013. The company has quickly expanded, establishing a passionate following and multiple locations across major cities including Los Angeles, Austin, San Francisco, and even international spots in the Middle East. Alfred Coffee is distinguished by its unwavering dedication to three core values: Team Culture, Customer Experience, and Quality Products. These values are the foundation of the company’s operations and customer interactions.

As a cafe business, Alfred Coffee focuses on delivering exceptional beverages paired with excellent customer service. The brand’s ethos revolves around not only serving high-quality coffee and tea blends but also creating an inviting and memorable customer experience. The cafe’s eye-catching design and commitment to hospitality have made it a favorite among coffee lovers and casual visitors alike. The Alfred experience aims at making every customer leave the establishment thrilled with their visit.

Now, Alfred Coffee is seeking a Full-Time Shift Lead at one of its cafe locations. This role is vital in maintaining the high standards Alfred has set in customer service and operations. Reporting directly to the Cafe Manager, the Shift Lead works daily to ensure smooth, efficient, and exceptional shift performance. With a wage starting at $18.62 per hour plus tips, estimated to be between $22.50 and $26.50 per hour in total compensation, this full-time, non-exempt position is designed for individuals with a passion for customer service, leadership, and coffee culture.

The Full-Time Shift Lead is responsible for upholding service standards by leading through example and fostering an environment of teamwork and excellence during their shifts. They manage customer interactions professionally, addressing inquiries, concerns, and complaints while adhering to Alfred's hospitality standards. Deep knowledge of the cafe’s product offerings is essential, as the Shift Lead also ensures that all staff are well-informed about the beverages, food, and services provided.

Beyond customer service, the role emphasizes team management and training. The Shift Lead supports the development of baristas by enhancing their coffee and tea knowledge and recognizing employee accomplishments to build motivation and a strong team culture. They assist with training new employees, delegate tasks effectively, and enforce disciplinary measures when necessary.

Operational responsibilities include managing inventory, ensuring accurate timekeeping and cash handling, operating the POS register, overseeing the preparation of food and beverages, and maintaining a clean and organized work environment. The Shift Lead also performs health and safety compliance checks, including daily refrigerator temperature monitoring and timely completion of sanitation protocols.

Physical demands for this role involve lifting up to 20 pounds, moving quickly throughout the cafe, standing for long periods in a fast-paced environment, and clear verbal communication. The job also requires flexibility with occasional scheduling of quarterly team meetings or trainings outside regular hours.

Alfred Coffee offers a comprehensive benefits package including medical, dental, and vision insurance for full-time employees, a 401k plan, paid time off accruals, employee discounts, free coffee and pastry each shift, performance reviews, and therapy reimbursement through the Open Path Collective. The company is an equal opportunity employer committed to fostering a diverse and inclusive work environment without discrimination based on any protected status.