Job Overview
Compensation
Hourly
Exact $30.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee discounts 401(k) plan
Training opportunities
Job Description
Azul Hospitality is a distinguished hotel management company known for its commitment to delivering outstanding hospitality experiences. With a reputation for excellence, Azul Hospitality operates a portfolio of upscale hotels renowned for their exceptional service, elegant ambiance, and dedication to guest satisfaction. As a company, Azul Hospitality emphasizes the importance of a welcoming and professional staff, ensuring that guests receive friendly, courteous, and efficient service from the moment they enter the premises. They maintain rigorous standards in all operational aspects, including food and beverage services, to uphold the quality their guests expect. Azul Hospitality is dedicated to fostering a positive work environment that values teamwork, professionalism, and personal growth for its employees. Working for Azul Hospitality offers the opportunity to be part of a prestigious brand in the hospitality industry that prioritizes guest experience and employee development.
The role being presented is that of a Food and Beverage Service Associate within Azul Hospitality’s hotel outlets. This position holds a critical responsibility in providing quality presentation and service of food and beverages to all guests to ensure a positive dining experience. The ideal candidate will engage customers by taking orders, describing menu items, and suggesting additional products to enhance sales. This role also involves preparing and serving a variety of hot and cold drinks, including coffee, tea, artisan, and specialty beverages, alongside accompanying pastries and cookies. A strong emphasis is placed on maintaining cleanliness and sanitation standards, requiring the associate to clean preparation areas, set and clean tables, and sanitize utensils and equipment. Operating a cash register or POS system accurately, handling payments, and following company customer service policies are integral parts of this position. Employees must ensure that coffee and food supplies are adequately stocked and that all equipment is maintained and reported as needed. In addition to these tasks, the associate will be expected to uphold a safe and healthy work environment through adherence to organizational standards and sanitation regulations. The role demands the ability to work effectively under pressure during busy periods while maintaining a calm and professional demeanor. Azul Hospitality expects the food and beverage associate to work collaboratively with other team members, comply with safety and operational policies, and contribute to a welcoming and efficient outlet environment. This full-time position typically involves standing for extended periods, maneuvering through various workplace areas, and handling physical tasks such as lifting and pushing weights when required. The associate must have excellent communication skills, customer service aptitude, and a basic knowledge of computer systems like POS and PMS. With a required high school education and certifications related to food safety, the position offers an opportunity for individuals passionate about hospitality and food service to grow within a reputable hotel management company. Compensation details are competitive and aligned with industry standards, aiming to attract candidates who are eager to deliver exceptional guest service and uphold Azul Hospitality’s renowned standards.
The role being presented is that of a Food and Beverage Service Associate within Azul Hospitality’s hotel outlets. This position holds a critical responsibility in providing quality presentation and service of food and beverages to all guests to ensure a positive dining experience. The ideal candidate will engage customers by taking orders, describing menu items, and suggesting additional products to enhance sales. This role also involves preparing and serving a variety of hot and cold drinks, including coffee, tea, artisan, and specialty beverages, alongside accompanying pastries and cookies. A strong emphasis is placed on maintaining cleanliness and sanitation standards, requiring the associate to clean preparation areas, set and clean tables, and sanitize utensils and equipment. Operating a cash register or POS system accurately, handling payments, and following company customer service policies are integral parts of this position. Employees must ensure that coffee and food supplies are adequately stocked and that all equipment is maintained and reported as needed. In addition to these tasks, the associate will be expected to uphold a safe and healthy work environment through adherence to organizational standards and sanitation regulations. The role demands the ability to work effectively under pressure during busy periods while maintaining a calm and professional demeanor. Azul Hospitality expects the food and beverage associate to work collaboratively with other team members, comply with safety and operational policies, and contribute to a welcoming and efficient outlet environment. This full-time position typically involves standing for extended periods, maneuvering through various workplace areas, and handling physical tasks such as lifting and pushing weights when required. The associate must have excellent communication skills, customer service aptitude, and a basic knowledge of computer systems like POS and PMS. With a required high school education and certifications related to food safety, the position offers an opportunity for individuals passionate about hospitality and food service to grow within a reputable hotel management company. Compensation details are competitive and aligned with industry standards, aiming to attract candidates who are eager to deliver exceptional guest service and uphold Azul Hospitality’s renowned standards.
Job Requirements
- High school or equivalent education
- one year customer service experience
- Safe Server Alcohol & Food Handlers certification
- ability to work in extreme temperatures including freezers and kitchens
- ability to stand and exert well-paced mobility for up to four hours
- ability to lift up to 45 lbs
- ability to push and pull carts and equipment weighing up to 250 lbs
- good verbal and written communication skills
- strong customer service orientation
- basic computer proficiency
- ability to follow safety and sanitation standards
- ability to maintain calm during busy periods
- neat, clean, and well-groomed appearance
- regular attendance and punctuality
Job Qualifications
- High school diploma or equivalent
- one year of customer service experience
- excellent customer relations skills
- good communication skills, both verbal and written
- detail oriented with outstanding organizational and communication skills
- basic computer skills
- basic computational ability
- ability to effectively deal with internal and external customers with patience, tact and diplomacy
- knowledgeable about basic function of Windows OS, MS Office, PMS, and POS systems
- self-driven and able to work independently
- strong issue resolution and analytical skills with strong attention to detail
- strong knowledge of drink preparation and applicable health standards
- Safe Server Alcohol & Food Handlers certification
Job Duties
- Take customer orders
- describe menu items and suggest products to customers
- provide information about products and look for up-sell opportunities
- prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages, along with pastries and cookies
- prepare all drinks and food items following the outlet and company standards
- educate and inform customers about the differences among coffee beans, coffee preparation and home brewing methods
- ensure equipment is clean and in working order
- report any maintenance or repair needs to the maintenance department
- maintain a safe and healthy work environment by following organization standards and sanitation regulations
- clean and sanitize work areas, utensils, and equipment
- clean tables, floors, and other service areas
- ensure that coffee supplies are always stocked (i.e., cup sleeves, straws, stirs, napkins, sugar, creamer, etc.)
- operate a cash register/POS system and receive payment from customers in cash or credit card, accurately count and provide change to customers as required, and follow all company customer service and cash handling policies and procedures
- follow company operational policies and procedures, including those for safety and security, to ensure the safety of all staff during each shift
- maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- responsible for the proper handling of all food and equipment
- perform all other duties assigned by managers and supervisors
Job Location
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