Barista, Ralph's Coffee, Chicago

Ralph Lauren Corporation (NYSE: RL) stands as a global leader in the design, marketing, and distribution of premium lifestyle products spanning five major categories: apparel, accessories, home, fragrances, and hospitality. For over five decades, Ralph Lauren has cultivated a distinctive and respected image, developing its brand presence across an expanding portfolio of products, brands, and international markets. Some of the company’s most recognized labels include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands make up one of the world’s most widely recognized consumer families, attracting a diverse global clientele.

At Ralph Lauren, a strong emphasis is placed on fostering an inclusive culture that promotes belonging, inclusion, and fairness for all employees and the communities it serves. This commitment is achieved through programs involving Talent, Education & Communication, Employee Groups, and Celebrations. By amplifying voices and perspectives, Ralph Lauren seeks to inspire and unite its workforce, ensuring a respectful and welcoming environment.

The hospitality department, particularly through initiatives like Ralph Lauren Coffee, plays an integral role in delivering the brand’s premium experience beyond fashion. This position is pivotal in enhancing customer satisfaction by providing exceptional service while maintaining the quality and ambiance of the store environment. As a member of this team based in Chicago, Illinois, the role involves delivering prompt, courteous service and preparing high-quality beverages and food items consistent with brand standards.

The position offers an hourly pay rate ranging from $15 to $21.13, dependent on experience and specific geographic location, with compliance to all applicable wage laws at city, county, and state levels. Apart from base pay, Ralph Lauren provides a comprehensive employee value proposition that includes a robust benefits package, above-market time off, hybrid work arrangements where applicable, incentive compensation, and numerous opportunities for professional development and learning.

In this role, employees are expected not only to fulfill their duties proficiently but also to embody the company’s policies and standards, contributing to a welcoming and efficient customer-facing environment that aligns with the Ralph Lauren brand ethos. The position requires individuals who can multitask effectively, maintain calm under pressure during peak business periods, and take initiative in maintaining store appearance and cleanliness, all while fostering positive interactions with customers and team members.

The Ralph Lauren hospitality role demands a passion for coffee and guest service, strong interpersonal skills, and a polished, stylish presence that represents the brand well in customer engagements. Responsibilities range from greeting and taking customer orders, preparing beverages and serving pastries, to ensuring compliance with health and safety standards. Employees must be capable of standing for extended periods and performing light physical tasks, reinforcing the importance of a proactive and service-oriented mindset within a dynamic retail hospitality environment.