Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Parental leave
Job Description
Ralph Lauren Corporation (NYSE: RL) is a renowned global leader in the design, marketing, and distribution of premium lifestyle products across five major categories: apparel, accessories, home, fragrances, and hospitality. Established over 50 years ago, Ralph Lauren has cultivated a distinctive image and a reputation for quality that has expanded internationally across numerous brands. These brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. They together form one of the most widely recognized brand families in the world of consumer products. Ralph Lauren isn’t just about luxury goods; it’s about creating an aspirational lifestyle for customers globally while fostering innovation and maintaining a commitment to excellence.
At Ralph Lauren, diversity, inclusion, and belonging are integral to the company culture. The organization actively promotes these values by amplifying different voices and perspectives within its workforce and the communities it serves. Using a multi-faceted approach encompassing talent development, educational initiatives, communication strategies, employee groups, and celebration of cultures, Ralph Lauren ensures a fair and inclusive work environment. This approach helps to nurture creativity, collaboration, and respect among employees, ultimately enhancing business performance and customer satisfaction.
The position available is within the Hospitality department and specifically focuses on operating Ralph Lauren Coffee locations. This role is crucial for maintaining the high standards associated with the Ralph Lauren brand by delivering exceptional customer service and quality products. The role is primarily customer-facing, requiring employees to engage with patrons by greeting them warmly, taking orders, and preparing coffee and other beverages consistent with Ralph Lauren’s brand specifications. Along with coffee and beverage preparation, the role involves serving prepared foods and pastries, maintaining store cleanliness, and ensuring a pleasant store environment.
Employees must be adept at multitasking, especially during periods of high customer volume, and remain calm and collected to support smooth store operations. This position demands a strong commitment to health and safety standards, including sanitation and proper equipment use, making sure all operational and organizational protocols are rigorously followed. Furthermore, communication with store management is critical for conveying customer feedback, employee inputs, and any operational issues, thus enabling continuous improvement within the store.
In essence, the role calls for a passion for coffee, a dedication to hospitality, and an outgoing, energetic attitude that reflects the Ralph Lauren brand identity. Employees are expected to present themselves in a polished and stylish manner, enhancing the overall customer experience. This role requires flexible availability, including early mornings, nights, weekends, and holidays, to meet business needs. The position is an excellent opportunity for individuals who are enthusiastic about coffee culture and want to contribute to a globally recognized luxury lifestyle brand while developing their skills in retail hospitality and customer service.
At Ralph Lauren, diversity, inclusion, and belonging are integral to the company culture. The organization actively promotes these values by amplifying different voices and perspectives within its workforce and the communities it serves. Using a multi-faceted approach encompassing talent development, educational initiatives, communication strategies, employee groups, and celebration of cultures, Ralph Lauren ensures a fair and inclusive work environment. This approach helps to nurture creativity, collaboration, and respect among employees, ultimately enhancing business performance and customer satisfaction.
The position available is within the Hospitality department and specifically focuses on operating Ralph Lauren Coffee locations. This role is crucial for maintaining the high standards associated with the Ralph Lauren brand by delivering exceptional customer service and quality products. The role is primarily customer-facing, requiring employees to engage with patrons by greeting them warmly, taking orders, and preparing coffee and other beverages consistent with Ralph Lauren’s brand specifications. Along with coffee and beverage preparation, the role involves serving prepared foods and pastries, maintaining store cleanliness, and ensuring a pleasant store environment.
Employees must be adept at multitasking, especially during periods of high customer volume, and remain calm and collected to support smooth store operations. This position demands a strong commitment to health and safety standards, including sanitation and proper equipment use, making sure all operational and organizational protocols are rigorously followed. Furthermore, communication with store management is critical for conveying customer feedback, employee inputs, and any operational issues, thus enabling continuous improvement within the store.
In essence, the role calls for a passion for coffee, a dedication to hospitality, and an outgoing, energetic attitude that reflects the Ralph Lauren brand identity. Employees are expected to present themselves in a polished and stylish manner, enhancing the overall customer experience. This role requires flexible availability, including early mornings, nights, weekends, and holidays, to meet business needs. The position is an excellent opportunity for individuals who are enthusiastic about coffee culture and want to contribute to a globally recognized luxury lifestyle brand while developing their skills in retail hospitality and customer service.
Job Requirements
- Must have several years of experience as a barista or in a related position
- Demonstrates excellent customer service and interpersonal skills, both written and verbal
- Available to work flexible hours including early mornings, evenings, weekends, nights, and/or holidays
- Basic math skills
- Must be able to stand for long periods of time and requires occasional lifting, carrying, pushing, and pulling of up to 25 lbs
- Passionate about coffee
- A passion for hospitality and guest service
- An outgoing and energetic disposition
- A polished and stylish presence
- Strong verbal and written communication skills
- Proficiency with various POS's is preferred
Job Qualifications
- Several years of experience as a barista or in a related position
- Demonstrates excellent customer service and interpersonal skills, both written and verbal
- Basic math skills
- Passionate about coffee
- A passion for hospitality and guest service
- An outgoing and energetic disposition
- A polished and stylish presence
- Strong verbal and written communication skills
- Proficiency with various POS's is preferred
Job Duties
- Greets customers and takes orders, processes cash and credit card transactions
- Prepares and serves hot and cold beverages according to brand specifications and the customers’ requests
- Serving prepared foods and pastries
- Delivers customer service to exceed customers’ expectations by responding to their needs with a sense of urgency
- Ability to multitask and remain calm during periods of high volume to keep the store operating to standard and to set a positive example for the team
- Maintains appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized
- Keeps equipment operating by following operating instructions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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