Job Overview

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Compensation

Hourly
Range $15.25 - $17.50
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Benefits

employee discount
EAP
sick pay
Paid Time Off
Company paid holidays
401(k) with Company Match
Comprehensive health benefits
Tuition Reimbursement

Job Description

Barnes & Noble is one of the largest and most respected bookstore chains in the United States, serving as both a retail bookstore and a community gathering place. This well-established company, with hundreds of locations nationwide, caters to book lovers, learners, and coffee aficionados alike, creating an inviting and enriching environment for readers and customers. Renowned for combining a vast selection of books with a welcoming café atmosphere, Barnes & Noble places a strong emphasis on customer experience and community engagement. The brand is committed to offering excellent service and quality products, including a variety of beverages, baked goods, and light meals in its café sections, making it a popular destination for both leisurely visits and social gatherings. The company fosters a culture of growth, learning, and inclusivity, with comprehensive training and career advancement paths for its team members. Employment at Barnes & Noble ranges from part-time to full-time roles, with benefits that scale based on hours scheduled, reflecting its dedication to employee well-being and satisfaction.

The Barista role at Barnes & Noble is a pivotal position that thrives at the center of its café operations. The Barista is not simply a person who makes coffee; instead, this role is integral to delivering a memorable in-store experience by welcoming customers with warmth, assisting them thoughtfully, and serving coffee and café items efficiently and with high quality. This position requires enthusiasm, reliability, and a genuine enjoyment of connecting with people about beverages and food offerings. A Barista helps maintain the café's presentation and operation by unpacking deliveries, stocking items neatly, keeping the bakery and dining areas tidy, and managing the register. To be successful in this role, an individual must exemplify certain behaviors such as punctuality, flexibility in scheduling including availability on weekends and holidays, a positive and hard-working attitude, teamwork, customer cheerfulness, a willingness to learn new skills, and an overall passion for café work.

Training is comprehensive and focused on developing mastery of operational competencies including use of technology like registers and tablets, merchandising skills on the café floor, efficient cash handling, and adherence to food safety standards including First In First Out (FIFO) practices. Baristas gain skills in food and beverage preparation, café cleanliness, loss prevention, and product knowledge which they use to support key promotions and provide customized recommendations to customers. Physical activity is integral, including prolonged standing and lifting. As Baristas progress and demonstrate expertise, they have opportunities for advancement to Senior Barista roles that offer broader responsibilities and further career development. Barnes & Noble values diversity, equity, and inclusion, maintaining equal employment opportunities and offering reasonable accommodations when needed. Employee benefits vary according to scheduled hours, with part-time roles receiving discounts and paid leave, and full-time opportunities including comprehensive health insurance, 401(k) with company match, and tuition reimbursement, reflecting the company’s commitment to its workforce.

Job Requirements

  • Reliable punctual attendance
  • Flexible availability including weekends and holidays
  • Ability to perform physical activities such as standing for long periods, bending, and lifting
  • Capability to use registers and technology comfortably
  • Willingness to work collaboratively in multiple store locations if needed
  • Commitment to following company policies and procedures
  • Enthusiasm for customer service and café environment

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in a customer service or café role is an asset
  • Ability to learn quickly and adapt to technology and operational procedures
  • Strong interpersonal and communication skills
  • Ability to work effectively within a team
  • Positive attitude and willingness to support colleagues
  • Basic knowledge of food safety and hygiene practices desired

Job Duties

  • Welcome customers in a cheerful and helpful manner
  • Answer customer questions and assist with beverage and café item selections
  • Operate registers quickly and accurately
  • Unpack and stock deliveries efficiently
  • Maintain café cleanliness and presentation
  • Prepare food and beverages according to recipes and standards
  • Support loss prevention and identify problematic behaviors in the store

Job Criteria

Experience

No experience required


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