Job Overview
Compensation
Hourly
Range $13.50 - $15.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Employee wellness
Job Description
Horseshoe Casino, located in the Mid-South, stands as the premier casino destination, acclaimed for its exceptional gaming and entertainment experiences. Since its inception, Horseshoe Casino has maintained its position as the number one casino in the region by consistently delivering what gamblers and guests desire. The casino is renowned for its vast gaming floor that boasts over 1300 slot and video poker machines, as well as the largest table games area in the South. Additionally, the casino is home to a 25-table World Series of Poker themed poker room, featuring the exclusive WSOP lounge.
Beyond gaming, Horseshoe Casino offers a vibrant entertainment scene with Bluesville, a 1400-seat music venue that hosts headline acts in an intimate and inviting setting. Accompanying the casino is the Horseshoe Tunica Hotel, which includes a 14-floor tower housing over 500 luxuriously appointed rooms. Guests at the hotel enjoy world-class customer service and amenities that include fine dining at Jack Binion's Steak - a restaurant offering both contemporary and classic cuisines along with a sophisticated wine bar. Dining options also encompass the Village Square Buffet, which serves a wide variety of global dishes and highlights Southern specialties and desserts. Notably, the hotel includes the area’s only Starbucks, serving as a coffee destination for both visitors and locals alike.
The Barista role at Horseshoe Casino is a vital position responsible for ensuring service standards are not only met but often exceeded by providing customers with prompt, high-quality coffee selections, purchase assistance, and beverage preparation. As a Barista, your primary focus is to create a memorable Starbucks Experience aligned with the brand's recognized quality and customer service standards. This includes assisting guests in selecting specialty coffee beverages and whole bean products, preparing a variety of espresso drinks and coffee offerings according to Starbucks standards, and maintaining the cleanliness and appeal of the customer service area and equipment.
This position requires a high level of guest interaction, which means excellent communication and customer service skills are essential. The Barista plays an important role in fostering a welcoming environment, demonstrating a 'just say yes' attitude to handle customer needs efficiently and positively. Adherence to regulatory, company, and departmental policies—including cash handling, inventory management, equipment maintenance, and cleanliness—is critical in this role to ensure operational excellence and compliance.
Baristas at Horseshoe Casino are expected to uphold the highest integrity standards and serve as role models for other team members while consistently representing Caesars Entertainment's values and brand. Physical mobility and stamina—such as the ability to walk and stand for long periods, handle objects weighing up to 50 pounds, and perform various physical tasks required in the store—are also necessary to meet the role's demands.
Overall, the Barista position at Horseshoe Casino combines a passion for coffee with superior customer service within a dynamic and prestigious casino and hotel environment. This role offers an opportunity to be part of a leading entertainment and hospitality company that values quality, service, and guest satisfaction.
Beyond gaming, Horseshoe Casino offers a vibrant entertainment scene with Bluesville, a 1400-seat music venue that hosts headline acts in an intimate and inviting setting. Accompanying the casino is the Horseshoe Tunica Hotel, which includes a 14-floor tower housing over 500 luxuriously appointed rooms. Guests at the hotel enjoy world-class customer service and amenities that include fine dining at Jack Binion's Steak - a restaurant offering both contemporary and classic cuisines along with a sophisticated wine bar. Dining options also encompass the Village Square Buffet, which serves a wide variety of global dishes and highlights Southern specialties and desserts. Notably, the hotel includes the area’s only Starbucks, serving as a coffee destination for both visitors and locals alike.
The Barista role at Horseshoe Casino is a vital position responsible for ensuring service standards are not only met but often exceeded by providing customers with prompt, high-quality coffee selections, purchase assistance, and beverage preparation. As a Barista, your primary focus is to create a memorable Starbucks Experience aligned with the brand's recognized quality and customer service standards. This includes assisting guests in selecting specialty coffee beverages and whole bean products, preparing a variety of espresso drinks and coffee offerings according to Starbucks standards, and maintaining the cleanliness and appeal of the customer service area and equipment.
This position requires a high level of guest interaction, which means excellent communication and customer service skills are essential. The Barista plays an important role in fostering a welcoming environment, demonstrating a 'just say yes' attitude to handle customer needs efficiently and positively. Adherence to regulatory, company, and departmental policies—including cash handling, inventory management, equipment maintenance, and cleanliness—is critical in this role to ensure operational excellence and compliance.
Baristas at Horseshoe Casino are expected to uphold the highest integrity standards and serve as role models for other team members while consistently representing Caesars Entertainment's values and brand. Physical mobility and stamina—such as the ability to walk and stand for long periods, handle objects weighing up to 50 pounds, and perform various physical tasks required in the store—are also necessary to meet the role's demands.
Overall, the Barista position at Horseshoe Casino combines a passion for coffee with superior customer service within a dynamic and prestigious casino and hotel environment. This role offers an opportunity to be part of a leading entertainment and hospitality company that values quality, service, and guest satisfaction.
Job Requirements
- Ability to lift, carry and/or push objects weighing up to 50 lbs
- Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
- Ability to constantly walk and stand during shift
- Mobility to move quickly and easily throughout the outlet area
- Ability to hear and use visual inspection
Job Qualifications
- High school graduate or equivalent preferred
- Previous experience working in espresso or foodservice establishment preferred
- Literate and fluent in English
- Excellent communication and guest service skills
- Good math and money handling skills
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Acts as a role model to other team members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
- Adheres to all regulatory, company and department policies and procedures
Job Duties
- Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales
- Responds to customers' needs and says thank you to every customer
- Maintains customer service area and equipment in a clean and appealing manner
- Demonstrates "just say yes" behavior when taking care of customer needs
- Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Day to Starbucks standards
- Follows store policies and procedures for operational flow at each station
- Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player
- Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions
- Follows standards for merchandising, stocking, rotating and storing all products
- Performs equipment maintenance in accordance with preventative maintenance checklist
- Follows cash handling and register policies
- Follows inventory stocking and recording guidelines
- Learns and demonstrates creating the Starbucks Experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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