Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Lunch breaks
uniform provided
Job Description
Highgate Hotels is a distinguished leader in real estate investment and hospitality management, overseeing a diverse global portfolio that includes over $15 billion in assets and more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a legacy of innovation spanning over 30 years, Highgate excels in delivering bespoke lifestyles, legacy brands, and independent hotel experiences enriched with contemporary programming and digital technologies. The company's expertise covers all phases of the property lifecycle, from initial planning and development through to recapitalization and disposition. Utilizing cutting-edge revenue management tools, Highgate effectively navigates evolving market dynamics to optimize asset performance and enhance value for ownership groups and brand partners. Backed by an executive team of seasoned hospitality professionals and supported by corporate offices worldwide, Highgate is a trusted partner for premier hotel brands and ownership entities.
The Kimpton Miralina Resort in Arizona, managed by Highgate, offers an authentic regional experience characterized by its expansive 40-acre estate and 50,000 square feet of versatile event space. This palm-lined oasis serves as an ideal venue for family vacations, corporate meetings, and significant celebrations. Amenities include five swimming pools, a full-service salon and day spa, and proximity to championship golf courses. The resort’s architecture embraces a Spanish Mission style, complemented by fragrant gardens adorned with desert flora and breathtaking vistas of Camelback and Mummy Mountain.
Within this vibrant environment, the Barista role plays a pivotal part in delivering exemplary customer service and creating memorable experiences for guests. Baristas are responsible for taking orders, preparing a variety of coffee, tea, and specialty beverages in line with customer specifications, and operating cash registers and credit card machines efficiently. The position demands a calm and composed demeanor, especially during high-volume periods, to maintain seamless store operations and to set a positive example for fellow team members. Anticipating customer and operational needs, communicating effectively with management, and fostering a welcoming atmosphere are core to the role.
Baristas also contribute to the continuous development of the team by assisting in training new partners and providing supportive coaching where necessary. Delivering a customer-first attitude, understanding and responding to guest needs, and adhering to the property's operational policies — including cash handling, safety, and security procedures — are fundamental responsibilities. Maintaining a clean and organized workspace ensures product and resource accessibility for the team. Consistent attendance and punctuality are essential, reflecting the commitment to the resort’s high service standards.
The role further emphasizes adherence to health, safety, and sanitation guidelines to guarantee superior quality of beverages, whole bean coffee, and food products, following strict recipe and presentation standards. Baristas are expected to engage guests with warmth and professionalism, effectively communicate both verbally and in writing, multitask efficiently, and prioritize duties to ensure an exceptional service experience. The position requires physical stamina, including the ability to stand for entire shifts and occasionally lift up to 40 pounds. Availability to work some weekends is mandatory, given the hospitality industry's operational needs.
This hourly position offers an excellent opportunity for individuals passionate about hospitality, customer service, and beverage crafting to grow within a prestigious hotel group known for its forward-thinking approach and commitment to excellence. Working at the Kimpton Miralina Resort, employees are part of a dynamic team dedicated to creating unforgettable experiences in a beautiful, resort setting that combines luxury with a genuine sense of place.
The Kimpton Miralina Resort in Arizona, managed by Highgate, offers an authentic regional experience characterized by its expansive 40-acre estate and 50,000 square feet of versatile event space. This palm-lined oasis serves as an ideal venue for family vacations, corporate meetings, and significant celebrations. Amenities include five swimming pools, a full-service salon and day spa, and proximity to championship golf courses. The resort’s architecture embraces a Spanish Mission style, complemented by fragrant gardens adorned with desert flora and breathtaking vistas of Camelback and Mummy Mountain.
Within this vibrant environment, the Barista role plays a pivotal part in delivering exemplary customer service and creating memorable experiences for guests. Baristas are responsible for taking orders, preparing a variety of coffee, tea, and specialty beverages in line with customer specifications, and operating cash registers and credit card machines efficiently. The position demands a calm and composed demeanor, especially during high-volume periods, to maintain seamless store operations and to set a positive example for fellow team members. Anticipating customer and operational needs, communicating effectively with management, and fostering a welcoming atmosphere are core to the role.
Baristas also contribute to the continuous development of the team by assisting in training new partners and providing supportive coaching where necessary. Delivering a customer-first attitude, understanding and responding to guest needs, and adhering to the property's operational policies — including cash handling, safety, and security procedures — are fundamental responsibilities. Maintaining a clean and organized workspace ensures product and resource accessibility for the team. Consistent attendance and punctuality are essential, reflecting the commitment to the resort’s high service standards.
The role further emphasizes adherence to health, safety, and sanitation guidelines to guarantee superior quality of beverages, whole bean coffee, and food products, following strict recipe and presentation standards. Baristas are expected to engage guests with warmth and professionalism, effectively communicate both verbally and in writing, multitask efficiently, and prioritize duties to ensure an exceptional service experience. The position requires physical stamina, including the ability to stand for entire shifts and occasionally lift up to 40 pounds. Availability to work some weekends is mandatory, given the hospitality industry's operational needs.
This hourly position offers an excellent opportunity for individuals passionate about hospitality, customer service, and beverage crafting to grow within a prestigious hotel group known for its forward-thinking approach and commitment to excellence. Working at the Kimpton Miralina Resort, employees are part of a dynamic team dedicated to creating unforgettable experiences in a beautiful, resort setting that combines luxury with a genuine sense of place.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to stand during entire shift
- Physical ability to lift or carry up to 40 pounds occasionally
- Effective verbal and written communication skills
- Ability to multitask and prioritize effectively
- Availability to work weekends
- Maintain warm and friendly demeanor
- Adherence to uniform and grooming standards
- Regular attendance and punctuality
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or food and beverage is preferred
- Ability to communicate effectively verbally and in writing
- Strong interpersonal skills to interact with customers and team members
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of basic cash handling and safe food preparation practices
- Physical ability to stand for entire shifts and perform duties
- Positive attitude and commitment to excellent customer service
- Willingness to work some weekends
Job Duties
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create a warm and welcoming environment during each shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Delivers outstanding customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Discovers and responds to customer needs
- Follows Starbucks as well as the property's operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Maintains a clean and organized workspace so that associates can locate resources and product as needed
- Maintains regular and consistent attendance and punctuality
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
Job Criteria
Experience
No experience required
Job Location
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