Job Overview
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
sick pay
employee discount
vacation
Personal Days
company holidays
401(k)
health benefits
disability
Life insurance
Transit Benefits
Tuition Reimbursement
Job Description
Barnes & Noble Booksellers, Inc. is a prominent retail bookseller and a well-known destination for book enthusiasts across the United States. Established with a mission to provide one of the most engaging retail environments centered around books, music, and cafe experiences, Barnes & Noble offers a welcoming space for readers to connect over their passion for literature. The company is recognized as one of the largest retail booksellers in the country, with many stores featuring a cafe that serves premium coffee and beverages alongside a selection of snacks and baked goods. This combination fosters a unique atmosphere where customers can... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or food service role preferred
- Ability to stand for prolonged periods and perform physically demanding tasks
- Basic knowledge of coffee beverages or willingness to learn
- Ability to communicate effectively with customers and team members
- Availability to work flexible hours including weekends and holidays
- Ability to follow safety and health guidelines
- Commitment to providing excellent customer service
Job Qualifications
- Passionate about coffee and products served
- Positive and can-do attitude
- Enjoy working with people
- Strong listening skills and problem-solving ability
- Ability to make correct recommendations on handcrafted beverages and food items
- Well-organized, efficient, and able to multi-task
- Clear and respectful communication skills
- Ability to work collaboratively in a team
- Ability to accept coaching and feedback openly
- Flexible and adaptive to changing environment
Job Duties
- Work on the café floor including physical activity such as prolonged standing, repetitive bending, lifting, climbing, and operating espresso machines
- Deliver the perfect beverage that exceeds customer expectations through engagement, rapport building, listening and fast service during tailored order creation
- Make relevant beverage and food recommendations to ensure an engaging customer experience connecting them with products that meet their needs
- Ensure the café is welcoming for all customers by maintaining stocked bake cases and neatly displayed merchandise
- Maintain cleanliness and tidiness of the café environment prioritizing all aspects of customer experience
- Execute all operational standards correctly, timely, and in accordance with health, safety and café standards
- Protect company assets by adhering to processes and efficiently controlling waste and shrink
- Recognize and assist customers and employees urgently and carefully
Job Location
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