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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $25.32
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Pension Plan
Paid sick time
Paid Time Off
free meals on duty
Uniform provided with laundry service
hotel benefits
complimentary hotel stays
Restaurant Discounts
Job Description
Hotel Bel-Air is a prestigious luxury hotel located in Los Angeles, renowned for its exceptional service, exquisite ambiance, and rich history. As part of the iconic Dorchester Collection, Hotel Bel-Air provides an exclusive retreat that caters to discerning guests seeking elegance, privacy, and unparalleled hospitality. Known as a landmark of sophistication, the hotel offers stunning surroundings, world-class amenities, and an inspiring atmosphere that celebrates the art of exceptional guest experiences. With a commitment to excellence and a legacy of legendary hospitality, Hotel Bel-Air stands as a premier destination for travelers and locals alike.
The Food & Beverage division, par... Show More
The Food & Beverage division, par... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage or hospitality preferred
- Ability to communicate effectively in English
- Ability to work flexible hours including weekends and holidays
- Physical ability to stand for long periods and lift up to 50 pounds
- Strong customer service skills
- Attention to detail
- Ability to maintain confidentiality
- Willingness to cross train in various departments
Job Qualifications
- High school diploma or equivalent
- Excellent communication skills in English
- Knowledge of additional languages such as Spanish, French, Japanese or German is a plus
- Experience with coffee machines and hot drink preparation preferred
- Strong customer service ethic
- Ability to work under pressure and maintain attention to detail
- Willingness to learn and cross-train in other departments
- Previous hotel or spa experience is preferred but not required
- Ability to maintain confidentiality
- Ability to work flexible shifts including weekends and holidays
Job Duties
- Ability to clearly and pleasurably communicate in English and/or other foreign language with guests, visitors, management and co-workers to their understanding, both in person, on the telephone, and via email
- Responsible for all aspects of hot drinks service, experience of using and maintaining a coffee machine, and packaging/serving pastries
- Keeps work area clean and organized so that co-workers and management can locate resources and products as needed
- Maintains the highest level of standards for all product preparation
- Promote positive relations with all individuals who enter The Patisserie and by telephone
- Ability to focus on the guest needs remaining calm and courteous, think clearly, quickly and make concise decisions
- Ensure that The Patisserie area is clean, tidy and re stocked when necessary, including maintaining equipment and thorough cleaning at the end of each day
- Prioritize, organize and follow up
- Work well under pressure and assist guests and employees as needed
- Maintain confidentiality of all guests and hotel information
- Ensure security of The Patisserie and all product
- Work cohesively with other departments and co-workers as part of a team
- Process, box and package orders
- Suggestively sell and display items attractively
- Assist in inventory as needed with the Accounting Department
- Ability to work without direct supervision
- Ability to work any day/shift including weekends and holidays
- Willing and able to cross train in various departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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