
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.25 - $17.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The hiring establishment is a vibrant and guest-focused company that operates within the food and beverage service industry, specifically specializing in delivering high-quality beverage, whole bean coffee, and food products to its patrons. Recognized for its commitment to excellence, this company prides itself on maintaining a clean, comfortable, and inviting environment that fosters exceptional guest experiences. With a dedication to upholding stringent health, safety, and sanitation standards, the company ensures that every product served not only meets but exceeds customer expectations in taste and presentation.\n\nThe role being offered is a rewarding opportunity for individuals passionate about hospitality and guest satisfaction. This position involves providing prompt and courteous service to guests, preparing and serving quality beverages and food items in consistent adherence to prescribed recipes and presentation guidelines. The successful candidate will play a crucial role in preserving the welcoming atmosphere of the establishment by maintaining cleanliness and organization throughout the workspace, facilitating efficient service and smooth operations.\n\nIn this role, employees are expected to embody the company’s core values, including family-style service and a strong commitment to diversity, equity, and inclusion (DEI). The position demands a proactive approach to guest interaction, where the employee acts with a guest-first attitude, attentively discovering and responding to guests' needs to deliver legendary service. Additionally, the role involves handling operational responsibilities such as cash management, adhering to safety protocols, documentation of transactions, and balancing the bank at the end of service periods. Team collaboration is an essential aspect of the job, with experienced team members expected to assist in training new hires by providing positive reinforcement and respectful coaching.\n\nWorking under pressure during peak times requires maintaining composure to support continuous operational standards and to model positive behavior for colleagues. The role also carries the responsibility to uphold and promote the company’s mission and vision while ensuring compliance with all departmental policies and procedures. Employees must exhibit strong communication skills, both verbal and written, in English, and possess the ability to work effectively within a team-oriented environment. This position values candidates who are quick learners, adaptable, and are committed to maintaining a safe, friendly workplace conducive to high-quality service delivery.\n\nOverall, this role offers a dynamic work environment where guest service excellence and teamwork are prioritised. The successful applicant will gain valuable experience in the food service industry, developing skills in customer service, operational procedures, and teamwork within a culture that supports growth and inclusivity. This is an ideal opportunity for individuals eager to contribute positively to a renowned brand that values its people and customers alike. The employment type involves flexibility with scheduling, including the possibility of shifts that cover days, evenings, weekends, holidays, and overtime to meet business needs. Although specific salary details are not provided, compensation will be commensurate with industry standards and employee experience.
Job Requirements
- Work is performed in an area, which may be unusually hot, cold, noisy and smoky, may encounter slippery surfaces
- Work may be performed in small areas having a 2-ft. access
- Work entails use of solvents/oils and chemicals
- Requires the use of electrical equipment, such as coffee machines, microwaves and blenders, mechanical devices, flame/heat-generated devices and computer equipment
- Constant contact with staff and guests
- May be subject to smoking environment and moderate noise
- Requires seldom bending and reaching in areas from floor level to 6 ft. high, balancing, transporting, pushing, pulling and maneuvering carts weighing up to 75 lbs., lifting/carrying of up to 75 lbs.
- Frequent standing, repetitive use of both hands to include light grasping, eye/hand coordination and manual dexterity
- Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs
- Requires normal vision and hearing
- Requires the ability to distinguish letters, numbers and symbols, perform simple tasks, simple reading, writing and math skills, clerical functions, compile information, work with precision, follow instructions, meet time requirements, memorize, problem solve and use independent judgment
Job Qualifications
- Ability to learn quickly, understand and carry out oral and written instructions in English
- Strong interpersonal skills, ability to work as part of a team and ability to build relationships
- Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
- Skill in establishing and maintaining effective working relationships with staff and guests
- Ability to read, write and communicate verbally in English
- High School diploma or equivalent
Job Duties
- Provides quality beverages, whole bean and food products consistently for all guests by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Delivers legendary guest service to all guests by acting with a guest comes first attitude and connecting with the guest
- Discovers and responds to guests' needs
- Maintains a clean and organized workspace to enable co-workers to locate resources and product
- Follows operational policies and procedures, including those for cash handling, safety and security
- Assists with training of new team members by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for other team members
- Utilizes proper procedures and documentation for transactions
- Ensures bank is counted and balanced with cage
- Completes cash turn-in sheets, etc., and distributes accordingly
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Performs other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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