Barista - Part Time

Kent, WA, USA|

Job Overview

Compensation

Hourly

Exact $21.30

Benefits

401k retirement benefits

Commuter subsidy

Meal credit

discount programs

Nursing Mothers Programs

Career Development

sick pay

room discounts

Travel Discounts

Slip resistant shoes

Job Description

Astra Seattle is a renowned hospitality establishment known for its exceptional service standards and commitment to providing a welcoming environment for all guests. The company operates within the hotel and food service industry, emphasizing a culture of excellence and teamwork. Astra Seattle is dedicated to creating an inclusive workplace that respects diversity and supports employee growth through career development opportunities and a variety of benefits. As part of the esteemed Marriott brand portfolio, Astra Seattle offers a unique blend of local charm and global hospitality standards, ensuring guests enjoy memorable experiences in a comfortable and stylish setting. The Ladro Cafe, a vibrant part of this establishment, caters to coffee enthusiasts and food lovers alike, focusing on quality and customer satisfaction. The cafe is well-known for its specialty coffee beverages made to precise standards and a menu that complements the rich flavors of its drinks. Employment at Astra Seattle provides a competitive wage, with this position offering $21.30 per hour, and requires availability from Friday through Sunday, covering mid and closing shifts to align with busy operational hours.

The Ladro Barista role is integral to the smooth operation of the Ladro Cafe, centered on delivering excellent guest service and handling food and beverage orders efficiently. The position demands professionalism, attention to detail, and a warm, friendly approach to customer interactions. Responsibilities extend beyond preparing specialty coffee to include processing payments, maintaining cleanliness, and assisting in the overall upkeep of the cafe area. Candidates will find this role rewarding as it offers a chance to develop customer service skills, work in a dynamic team environment, and contribute to the vibrant atmosphere of the Ladro Cafe. Moreover, the position supports professional growth through various benefit programs such as 401K retirement with immediate vesting, meal credits, commuter subsidies, and career development support. This job is ideal for individuals passionate about coffee culture, committed to customer satisfaction, and eager to work within a prestigious hospitality brand that values its employees and guests equally.

Job Requirements

High school graduate or equivalent
Washington Food Handler Card
MAST Certification
1-2 years of customer service experience required

Job Qualifications

High school graduate or equivalent
Washington Food Handler Card
MAST Certification
1-2 years of customer service experience
Ability to follow all appropriate policies and procedures
Ability to follow safety and security procedures
Ability to manage time, be well organized, maintain concentration and think clearly
Ability to focus attention despite stressful or unusual interruptions
Ability to communicate calmly with irate guests and co-workers
Ability to perform job functions with minimal supervision
Ability to work cohesively with co-workers as part of a team
Ability to treat co-workers and guests with courtesy, friendliness and respect
Ability to meet or exceed productivity and performance standards
Ability to meet deadlines
Ability to understand and carry out instructions in verbal, written or diagram form
Ability to understand guests' service needs
Ability to plan, prioritize, organize and maintain concentration
Ability to adhere to work schedule and arrive on time in neat and alert condition
Ability to interact with people in resolving complaints and problems

Job Duties

Develops enthusiastically satisfied customers all of the time
Welcomes and connects with every customer to provide excellent customer service
Discover customer needs and appropriately suggest product with every customer to enhance services and meet sales goals
Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales
Responds to customers' needs and says thank you to every customer
Maintains customer service area and equipment in a clean and appealing manner
Demonstrates "just say yes" behavior when taking care of customer needs
Maintains quality store operations
Prepares a variety of customer beverage orders such as espresso drinks to Ladro standards
Takes food orders and performs food running duties
Follows store policies and procedures for operational flow at each station
Performs cleaning tasks in accordance with the Duty Checklists and cleaning standards and works as a store team player
Presents oneself professionally and demonstrates clear communication with all customer and partner interactions
Follows standards for merchandising, stocking, rotating and storing all products
Performs equipment maintenance in accordance with preventive maintenance checklist
Follows cash handling and register policies
Follows inventory stocking and recording guidelines
Follows opening/closing checklist procedures as per Ladro standards
Takes responsibility to learn all aspects of the barista position