Barista: Part-time

Concord Hospitality is a renowned hospitality company known for its commitment to quality, integrity, community, profitability, and fun. With a strong emphasis on an "Associate First" culture, Concord invests heavily in the training and development of its employees at all levels, ranging from interns to executive leadership. The company prides itself on fostering an environment that supports personal growth both within the workplace and beyond. Concord believes that its associates are the foundation upon which the company's success is built. They place great importance on recognizing the hard work, dedication, and commitment to excellence exhibited by their team members. The culture at Concord values work-life balance, diversity, and the consistent delivery of the highest standards of customer service and quality accommodations across all markets where it operates. Their mission is to create a great place to work for all, promoting diversity and inclusion, which is echoed in their enthusiastic national company cheer, "We Are Concord!".

The Barista role at Concord Hospitality is a part-time position offering a competitive hourly wage of $16. This role is crucial as it serves as the first point of contact for guests, requiring the ability to provide a friendly, enthusiastic, yet professional and timely service. The Barista connects with guests by delivering personalized service and maintaining a welcoming environment. This position requires open availability for morning shifts during weekends, specifically Saturdays and Sundays. Applicants without a resume will not be considered, and candidates must have a minimum of six months of barista experience to qualify.

The responsibilities of the Barista include not only serving drinks but also maintaining cleanliness by wiping spills and ensuring that all appliances and counter spaces are spotless throughout the morning shift. The role also involves handling cash and transactions accurately, with prior counting of money to prevent miscalculations. The Barista must be personable and able to interact positively with the public, resolving customer complaints or escalating them to management when necessary. They are also responsible for tabulating billing data, informing guests about payment options, and managing stock levels by noting inventory shortages.

Technical skills are important as well; basic computer knowledge is required for recording transactions and maintaining accurate records. Dexterity and attention to detail are vital, especially in repetitive tasks such as cash handling and order preparation. Moreover, excellent interpersonal skills are a must, as the Barista will be dealing directly with customers. The company values integrity, honesty, and accountability in all dealings. The ability to speak more than one language is preferred, as Concord attracts guests from diverse cultures, states, and nations.

The role demands professionalism, including neat attire and readiness to work varied hours including weekends. Apart from the technical and service skills, attributes like patience, politeness, effective communication, and cultural awareness contribute to success in this role. This opportunity is ideal for someone who is passionate about coffee culture and customer service and who enjoys working in a vibrant and diverse environment with a supportive team committed to excellence.