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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and mentoring
dynamic work environment
Job Description
Omni Richmond Hotel is a distinguished establishment located in the heart of Richmond, Virginia. This hotel stands out for its refined Southern hospitality set within an elegant and relaxing environment. Positioned in the historic and vibrant Shockoe Slip district, the Omni Richmond offers guests proximity to timeless architectural sites, excellent dining options, vibrant nightlife, and the picturesque James River. It is ideally situated at the crossroads of Richmond's financial and legislative hubs, just blocks away from the Virginia State Capitol. The hotel prides itself on providing an exceptional guest experience, blending comfort with luxury and a welcoming atmosphere that reflects... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least one year of customer service experience
- ServSafe Food Handler certification
- Ability to handle cash transactions
- Ability to work flexible hours including weekends and holidays
- Good communication skills
- Ability to stand or walk for long periods
- Physical ability to lift up to 50 pounds
- Ability to work under pressure
- Professional appearance and grooming
Job Qualifications
- Minimum one year of customer service experience
- Experience in food, beverage, or retail preferred
- Previous coffee house or hotel experience preferred
- Previous cash handling and face-to-face customer service experience
- Ability to input information accurately into MICROS system
- Ability to manage stressful situations while maintaining composure
- Ability to work well with co-workers across departments
- Ability to prioritize, organize, and follow-up on guest requests in a fast-paced environment
- Must be ServSafe Food Handler certified
- Ability to work various shifts including weekends and holidays
- Physical ability to move, lift, carry, push, pull objects weighing up to 50 pounds
- Ability to stand or walk for extended periods
Job Duties
- Communicate effectively with guests and associates
- Listen to, understand, and clarify concerns of co-workers and guests
- Maintain professionalism in all situations
- Work well under stress and in high-pressure environments
- Ensure proper uniform and grooming standards
- Coordinate lobby cleanliness with housekeeping
- Assist with monthly inventory
- Maintain a clean workspace during shifts
- Accept credit card and check payments following procedures
- Manage cash bank
- Verify guest room numbers for charges
- Collaborate with other departments to meet guest needs
- Follow food handling procedures
- Know equipment use and safety protocols
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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