Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $18.00 - $19.00
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Work Schedule

On-call
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Benefits

Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
voluntary benefits including Critical Illness Insurance
accident insurance
Hospital Indemnity insurance
legal services
Choice Auto and Home Program
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Commuter Benefits
Employee assistance program
flexible spending accounts

Job Description

TouchPoint is a reputable provider within the healthcare support services sector, operating under the umbrella of Compass Healthcare. The company specializes in delivering exceptional hospitality services to patients, families, and visitors at Ascension Health hospitals throughout the United States. Situated at Ascension Saint Thomas Rutherford located at 1700 Medical Center Parkway, Murfreesboro, TN 37129, TouchPoint has established itself as a leader in creating meaningful and supportive environments that foster healing and well-being. The organization values a culture rooted in care, inclusivity, and excellence, promoting a workplace where every associate contributes to the mission of improving the health outcomes of the poor and vulnerable. This ethos reflects TouchPoint's commitment to serving with detail, quality, and compassion while fostering a sense of belonging and teamwork among its employees.

This immediate opening is for an on-call Barista position at the Ascension Saint Thomas Rutherford location. The role offers an hourly wage ranging from $18.00 to $19.00, reflecting the company’s dedication to rewarding quality service and expertise. The schedule for the position is on-call, which means that days and hours may vary, providing flexibility for those seeking a dynamic work pattern. As a Barista with TouchPoint, candidates will play a vital role in enhancing the patient and visitor experience by providing top-notch coffee and beverage service. The position requires prior barista experience and a strong background in customer service, ensuring that every interaction is courteous and contributes positively to the overall environment.

In this role, individuals will prepare and serve coffee and espresso drinks along with related food and beverage items, adhering strictly to HACCP guidelines to guarantee food safety and quality. Beyond beverage preparation, the Barista will be responsible for maintaining cleanliness and order in the service area, managing inventory of condiments and supplies, and using a POS system to accurately process customer orders and payments. The ability to communicate effectively with customers, convey knowledge about daily menu items, and deliver swift service forms an essential part of the job's success. TouchPoint prides itself on creating 'moments that matter,' and the Barista position is fundamental in delivering these moments through personalized, friendly service.

TouchPoint associates enjoy a supportive work environment and a comprehensive benefits package that includes options for health and wellness programs, insurance offerings, retirement plans, and other voluntary benefits. Employment at TouchPoint is an opportunity not only to grow professionally but also to contribute meaningfully to a community-centered mission. This position, like others within TouchPoint, insists on a drug-free workplace and ensures compliance with applicable legal requirements related to employment and background checks where applicable. Application submissions are accepted online only, with ongoing consideration until all positions are filled, inviting prospective candidates to embark on a rewarding career in healthcare hospitality.

Job Requirements

  • Prior barista experience required
  • customer service experience required
  • ability to work on an on-call schedule with varying days and hours
  • capable of handling food and drinks according to food safety guidelines
  • able to accept cash and charge payments accurately
  • capable of standing and performing tasks in a fast-paced environment
  • willingness to comply with drug-free workplace policies

Job Qualifications

  • Prior barista experience
  • customer service experience
  • knowledge of food safety standards such as HACCP
  • ability to operate POS systems
  • excellent communication skills
  • ability to maintain cleanliness and orderliness in the workspace
  • friendly and courteous demeanor

Job Duties

  • Prepares espresso orders for customers and catering using standard measures and recipes
  • enters orders accurately into POS device
  • accepts cash and charge payments
  • replenishes condiments, beverages and general supplies while maintaining cleanliness of service area
  • ensures proper presentation, portion control and maintenance of proper serving temperatures
  • follows HACCP standards
  • maintains sanitation and orderliness of all equipment, supplies and utensils
  • greets customers courteously and interacts in a manner to ensure customer satisfaction
  • relays relevant concerns from customers to supervisors
  • serves customers quickly and efficiently
  • demonstrates a complete understanding of daily menu items and accurately explains them to customers
  • ensures all display foods are merchandised attractively per standards
  • serves food neatly and attractively per standard
  • performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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