Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Mercy Medical Center is a reputable healthcare institution dedicated to providing compassionate and person-centered care rooted in its mission and core values. The center is committed to honoring the dignity of every individual and embracing the diverse perspectives, experiences, and talents of its colleagues. As an equal opportunity employer, Mercy Medical Center ensures that all qualified applicants receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law. This commitment fosters a supportive and inclusive work environment where employees can thrive and contribute to the center's success.
The role available at Mercy Medical Center is a full-time position with rotating shifts, centered around managing and operating the coffee shop associated with the facility. This position plays a critical role in the store's success by ensuring service experience standards are consistently met and exceeded during each shift. The job involves daily operations management, maintaining the sanitary and organized appearance of the coffee shop, and adhering to food safety codes and regulatory requirements to provide safe food to customers.
The individual in this role is responsible for delivering exceptional customer service with professionalism, guiding new hires through training, and ensuring compliance with store policies and procedures. The position requires overseeing operational flow, maintaining health, safety, and sanitation guidelines, and executing cleaning and stocking duties to uphold store standards. Responsibilities also include placing orders, managing shift finances accurately, supporting sales and profitability goals, and fostering a positive work environment through effective communication and leadership.
Moreover, this role demands certification as an in-store learning coach to facilitate continuous training and development of staff, ensuring adherence to Starbucks customer service and operational standards. The employee must demonstrate flexibility and adaptability in performing a variety of tasks, often under pressure, and maintain a high standard of courtesy and cooperation within a hospital work environment. Physical requirements include prolonged standing and walking, lifting moderate weights, and performing repetitive motions typical of food service operations.
Overall, this position at Mercy Medical Center is ideal for individuals with at least one year of experience as a certified barista who are committed to continuous improvement, team development, and delivering a superior customer experience within a healthcare setting.
The role available at Mercy Medical Center is a full-time position with rotating shifts, centered around managing and operating the coffee shop associated with the facility. This position plays a critical role in the store's success by ensuring service experience standards are consistently met and exceeded during each shift. The job involves daily operations management, maintaining the sanitary and organized appearance of the coffee shop, and adhering to food safety codes and regulatory requirements to provide safe food to customers.
The individual in this role is responsible for delivering exceptional customer service with professionalism, guiding new hires through training, and ensuring compliance with store policies and procedures. The position requires overseeing operational flow, maintaining health, safety, and sanitation guidelines, and executing cleaning and stocking duties to uphold store standards. Responsibilities also include placing orders, managing shift finances accurately, supporting sales and profitability goals, and fostering a positive work environment through effective communication and leadership.
Moreover, this role demands certification as an in-store learning coach to facilitate continuous training and development of staff, ensuring adherence to Starbucks customer service and operational standards. The employee must demonstrate flexibility and adaptability in performing a variety of tasks, often under pressure, and maintain a high standard of courtesy and cooperation within a hospital work environment. Physical requirements include prolonged standing and walking, lifting moderate weights, and performing repetitive motions typical of food service operations.
Overall, this position at Mercy Medical Center is ideal for individuals with at least one year of experience as a certified barista who are committed to continuous improvement, team development, and delivering a superior customer experience within a healthcare setting.
Job Requirements
- Minimum 1-year experience as a certified barista
- Must be able to pass advanced store training within 6 months of hire
- Must become certified as an in-store learning coach within 6 months of hire
- High school diploma or GED preferred
- Restaurant or food service operations experience required
- Proof of completion of mandatory reporter abuse training for child and dependent adult abuse within three months of hire
Job Qualifications
- Minimum 1-year experience as a certified barista
- Must be able to pass advanced store training within 6 months of hire
- Must become certified as an in-store learning coach within 6 months of hire
- High school diploma or GED preferred
- Knowledge of several subjects in order to prepare reports, perform calculations and/or deal effectively with other people
- Ability to read and write
- Restaurant or food service operations experience required
- Proof of completion of mandatory reporter abuse training for child and dependent adult abuse within three months of hire
Job Duties
- Welcomes and connect with every customer
- Demonstrates "just say yes" behavior by taking care of customer needs
- Coaches new hires through their learning
- Follows and directs others to follow store policies and procedures for operational flow at each station
- Ensures all company policies, store operating standards and procedures are communicated effectively and maintained and followed in a consistent manner
- Organizes work throughout store in a manner that facilitates efficient customer service and profitable operation
- Follows health, safety and sanitation guidelines for all products
- Performs and directs others to complete the cleaning and operational tasks in accordance with the store Duty Rosters
- Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products
- Places orders and performs special projects to assist with shift operations
- Contributes to store goals for increasing sales and improving profit
- Records and is accountable for store funds while running a shift
- Ensures all cash handling and cash register functions are performed in an accurate and consistent manner
- Maintains some accountability for store operations, associate development and financial contribution
- Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked
- Effectively communicates new product information to the employees
- Acts as a role model while providing guidance and training to the store employees on all the performance expectations listed in Initial Store Training
- Ensures the employees adhere to the meal and break policies
- Demonstrates and ensures all Starbucks standards are followed
- Communicates store and associate concerns to the store manager in an effective manner
- Successfully completes and implements Advanced Store Training
- Is certified as an in-store learning coach to facilitate ongoing training of new baristas
- Trains and develops the employees to demonstrate all Starbucks customer service standards, operations standards and Star Skills
- Responsible for ensuring the training integrity of baristas by coaching Initial Store Training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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