Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.50 - $20.63
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
sick leave
Tuition reduction
Job Description
The University of Arizona is a prominent public research university located in Tucson, Arizona. Known for its commitment to academic excellence, innovation, and community engagement, the university offers a diverse and dynamic environment for students, staff, and faculty. The Arizona Student Unions department within the university plays a vital role in supporting student life by providing welcoming and convenient facilities that enrich the campus experience. Among these facilities is the Starbucks located on the Tucson campus, which serves as a popular hub for students, faculty, and visitors seeking quality beverages and food in a friendly atmosphere.
The Starbucks store within the Student Union at the University of Arizona offers a unique opportunity to be part of a nationally recognized brand while contributing to the university's vibrant campus culture. This location integrates Starbucks' renowned customer service and product quality standards with the values and energy of a university community. The position available is for a Shift Lead, a leadership role that demands both operational expertise and a passion for exceptional customer experiences.
The Shift Lead is responsible for leading daily store operations ensuring smooth workflow and effective delegation of responsibilities among staff members. This role is crucial in delivering the Starbucks Experience by providing prompt, high-quality beverages and food products in a clean, organized, and welcoming environment. The Shift Lead supports and facilitates the training of new baristas, maintains product inventory, monitors food and beverage quality, and ensures compliance with safety and sanitation standards. Additionally, the position requires overseeing staff performance, addressing concerns, and collaborating with management to implement operational improvements.
This full-time position offers an hourly rate between $16.50 and $20.63, reflecting the University's commitment to fair compensation. The role requires flexibility in working hours, including early mornings, evenings, weekends, nights, and holidays, to meet the operational needs of the store. The position also offers comprehensive benefits, including health, dental, and vision insurance, life insurance, paid vacation, sick leave, holidays, tuition reduction for employees and qualified family members, retirement plans, and access to the university's recreational and cultural activities.
Ideal candidates for the Shift Lead role will bring a minimum of five years of relevant experience, preferably with supervisory experience in restaurant or retail environments. Strong communication skills, the ability to multitask, knowledge of inventory management, food service equipment, and point-of-sale operations are essential. Physical requirements include the ability to occasionally transport or move up to 50 pounds. Visa sponsorship is not available for this position.
Joining the University of Arizona's Starbucks team means fostering a collaborative and student-focused atmosphere that promotes excellence, safety, and service aligned with both Starbucks' guiding principles and the university's values. If you are passionate about leadership, customer service excellence, and operational management in a fast-paced environment, this role offers a rewarding career path with abundant growth opportunities within the university's structures.
The Starbucks store within the Student Union at the University of Arizona offers a unique opportunity to be part of a nationally recognized brand while contributing to the university's vibrant campus culture. This location integrates Starbucks' renowned customer service and product quality standards with the values and energy of a university community. The position available is for a Shift Lead, a leadership role that demands both operational expertise and a passion for exceptional customer experiences.
The Shift Lead is responsible for leading daily store operations ensuring smooth workflow and effective delegation of responsibilities among staff members. This role is crucial in delivering the Starbucks Experience by providing prompt, high-quality beverages and food products in a clean, organized, and welcoming environment. The Shift Lead supports and facilitates the training of new baristas, maintains product inventory, monitors food and beverage quality, and ensures compliance with safety and sanitation standards. Additionally, the position requires overseeing staff performance, addressing concerns, and collaborating with management to implement operational improvements.
This full-time position offers an hourly rate between $16.50 and $20.63, reflecting the University's commitment to fair compensation. The role requires flexibility in working hours, including early mornings, evenings, weekends, nights, and holidays, to meet the operational needs of the store. The position also offers comprehensive benefits, including health, dental, and vision insurance, life insurance, paid vacation, sick leave, holidays, tuition reduction for employees and qualified family members, retirement plans, and access to the university's recreational and cultural activities.
Ideal candidates for the Shift Lead role will bring a minimum of five years of relevant experience, preferably with supervisory experience in restaurant or retail environments. Strong communication skills, the ability to multitask, knowledge of inventory management, food service equipment, and point-of-sale operations are essential. Physical requirements include the ability to occasionally transport or move up to 50 pounds. Visa sponsorship is not available for this position.
Joining the University of Arizona's Starbucks team means fostering a collaborative and student-focused atmosphere that promotes excellence, safety, and service aligned with both Starbucks' guiding principles and the university's values. If you are passionate about leadership, customer service excellence, and operational management in a fast-paced environment, this role offers a rewarding career path with abundant growth opportunities within the university's structures.
Job Requirements
- High school diploma or high school diploma equivalency
- minimum of five years of relevant experience
- availability to work flexible hours including early mornings, evenings, weekends, nights and/or holidays
- ability to occasionally transport or move up to 50 pounds
- willingness to comply with name-based criminal background check
- eligibility to work in the United States without visa sponsorship
Job Qualifications
- High school diploma or high school diploma equivalency
- minimum of five years of relevant experience
- supervisory experience in a restaurant or retail preferred
- strong communication skills
- knowledge of inventory management and operational procedures
- ability to multitask effectively
- knowledge of food service equipment and basic computer skills
Job Duties
- Leads daily store operations to ensure efficient workflow and adequate staffing and delegation of duties
- leads and facilitates the training of new baristas to ensure compliance with franchise standards
- serves as a subject matter expert in beverage preparation, customer service, point of sale and operational procedures
- monitors the progress of barista training
- escalates employee performance or concerns to supervisors as appropriate
- maintains product inventory levels, conducts weekly counts, and coordinates storeroom orders to maintain appropriate stock
- receives, verifies, and stores incoming deliveries
- rotates stock and ensures proper labeling and freshness
- monitors food and beverage quality throughout the day, maintaining compliance with safety, temperature, and sanitation standards
- identifies inventory discrepancies, waste, or shortages and recommends solutions to improve accuracy and reduce loss
- opens and closes registers, retrieves and verifies banks, and ensures accurate daily deposits and reports
- rings up orders accurately, accepts payments, and maintains accountability for financial transactions
- greets and serves customers in a friendly, efficient, and professional manner, modeling Starbucks' customer service standards
- assists team members in resolving customer concerns or special requests promptly and courteously
- promotes the franchise experience by maintaining cleanliness, comfort, and organization across service areas
- provides input on operational improvements and assists management in implementing new policies or initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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