Barista (Full-Time)

Newport Beach, CA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible schedule

Job Description

This esteemed hotel and resort establishment is dedicated to providing exceptional hospitality services to guests from around the globe. Known for its welcoming atmosphere and commitment to quality, the hotel prides itself on offering a seamless experience that combines comfort, luxury, and impeccable service. As a prominent player in the hospitality industry, this hotel fosters a culture grounded in guest satisfaction, professionalism, and continuous improvement. Employees are encouraged to contribute to the positive environment by upholding high standards of service and operational excellence. Employment in this role is full-time, with varying schedules that may include holidays, weekends, and alternate shifts, reflecting the dynamic nature of the hospitality sector.

The position of Barista and Food Service Attendant is crucial in maintaining the hotel's reputation for quality and guest satisfaction. This role requires an individual who is passionate about coffee, food service, and delivering memorable customer experiences. The successful candidate will engage with guests to provide prompt service, assist in food and beverage selection, and ensure timely preparation and delivery of orders. Responsibilities include preparing various coffee and non-coffee beverages using espresso machines and other equipment, while adhering strictly to safety, sanitation, and health guidelines. Attention to detail and the ability to multitask are essential, as this role involves managing multiple guest orders simultaneously while maintaining a clean and organized work environment.

Additionally, this role involves operating the POS system to record orders accurately and process payments, including cash, credit cards, and room charges. The Barista and Food Service Attendant will also be expected to uphold safety standards, wear appropriate personal protective equipment provided by the hotel, and report any hazards or unsafe conditions promptly. Guest interaction is a key part of the role, requiring excellent communication skills and a professional demeanor to create a welcoming and enjoyable dining experience.

Overall, the Barista and Food Service Attendant plays a pivotal role in enhancing the guest experience by combining technical skills in beverage and food preparation with outstanding customer service. The role demands a positive attitude, strong work ethic, and adherence to the hotel’s policies and standards, ensuring guests enjoy their visit and the establishment maintains its high standing in the hospitality industry. This is an excellent opportunity for individuals seeking to grow their career in a dynamic hotel environment while contributing to a team focused on excellence and guest satisfaction.

Job Requirements

High school diploma or equivalent
One year of food service or barista experience, preferably in a hotel or resort environment
Basic knowledge of food and coffee preparation
Strong communication and interpersonal skills
Ability to perform basic math operations
Ability to use POS systems
Ability to handle multiple tasks and work under pressure
Ability to read and understand safety and procedure documents
Valid current Food Handlers Card or willingness to obtain within 30 days
Must maintain a clean appearance and professional demeanor
Willingness to work varying schedules including holidays, weekends, and alternate shifts
Must wear non-slip, oil-resistant shoes
Ability to comply with safety policies and use personal protective equipment
Must be punctual and reliable

Job Qualifications

One year food service or barista experience, preferably in a hotel/resort environment
Possess a basic knowledge of food and coffee preparation, service standards of comparable hotel, guest relations and etiquette
Must have a general knowledge of coffee beverages served
Requires ability to serve needs of guests through verbal face-to-face interactions
Contacts sometimes contain confidential/sensitive information so requires ability to use discretion
Must demonstrate positive attitude and professional demeanor
Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
Completes required training as scheduled
Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division
Requires ability to learn and use POS computer systems used at the hotel
Strong attention to detail
Must be able to remain organized and handle multiple tasks and work under pressure of serving multiple guests at once
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Must be able to speak, read, write, and understand English to understand instructions, safety rules, and communicate with guests
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel
Work schedules will include working on holidays, weekends, and alternate shifts

Job Duties

Helps guests select food and beverages by providing information about available selections
Upsells food and beverage items to maximize profitability
Enters orders to POS system and records guests' choices, special dietary needs and special requests
Prepares quality products including coffee and non-coffee beverages with the use of an espresso machine, blenders and other equipment assisting in beverage preparation
Prepares food items according to recipes
Ensures guests are served quickly, courteously, and efficiently
Operates a cash register and receives payment from customers in cash, credit card, or room accounts
Accurately counts and provides change to customers as required
Balances all payment methods with accuracy to sales report
Follows all standard food handling, TIPs, sanitation, and health department guidelines
Maintains the cleanliness of the work areas
Keeps area stocked
Provides guests a high-level dining experience while maintaining a professional distance and staying alert to their needs
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents
Resolves guest complaints within scope of authority, otherwise refers the matter to management
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft