Barista (Full Time)

Surety Hotel, located in the historic Hippee Building in downtown Des Moines, is a distinguished establishment that blends the rich history of the city with modern hospitality excellence. Founded in a beautifully restored 1913 Beaux-Arts landmark and now proudly part of Marriott's Autograph Collection, Surety Hotel embodies a unique character that combines independent charm with world-class service. The hotel features 137 guest rooms and suites, vibrant communal spaces, and the notable Mulberry Street Tavern, which provides on-site dining experiences for both guests and local patrons. Dedicated to its mission rooted in connection and community, Surety promises unmatched service, incredible design, and an elevated hospitality experience that honors its motto of certainty and reliability.

The Barista role at Surety Hotel is a full-time position reporting to the Food & Beverage Manager. This non-exempt role is essential in driving the hotel’s commitment to creating memorable guest experiences through impeccable beverage service. As a barista, you will play a vital part in the dynamic food and beverage team, which includes servers, bartenders, kitchen staff, and management. The role requires expertise in the art of coffee and tea making, an ability to thrive in fast-paced, high-pressure settings, and a passion for delivering exceptional customer service. This is an exciting opportunity for someone who enjoys both teamwork and independence, aiming to enhance their hospitality career while contributing to a celebrated local destination.

Baristas at Surety Hotel are expected to be attentive, courteous, and efficient, consistently exceeding guest expectations and embodying the Aparium Hotel Group’s distinctive service style. This role demands strong organizational skills and adaptability to the unpredictable nature of hospitality work, with a focus on maintaining professionalism and a positive demeanor at all times. In this position, you will build trusting relationships with guests and colleagues alike, helping to foster a collaborative, humble, and ego-free team culture. Furthermore, you will engage actively in daily briefings and team meetings to develop service strategies and contribute constructive feedback, ensuring continuous improvement.

In addition to preparing high-quality beverages using precise recipes and measurements, you will be responsible for cash handling, maintaining cleanliness and organization of the workspace, and communicating effectively with kitchen and service staff to guarantee timely delivery of guest orders. This role also emphasizes the importance of knowledge sharing, where you can educate guests curious about coffee varieties and preparation techniques. Surety Hotel advocates for a supportive and inclusive workplace, offering equal employment opportunities and maintaining a smoke-free, drug-free facility.