BARISTA (FULL AND PART TIME)

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.00 - $16.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
voluntary benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Commuter Benefits
Employee assistance program
flexible spending accounts

Job Description

TouchPoint, a division of Compass Healthcare, is a leading provider of hospitality services that enhance patient, family, and visitor experiences at Ascension Health hospitals throughout the United States. Our mission revolves around delivering exceptional hospitality that supports the healing process through dedicated care, quality service, and a welcoming environment. We are proud to be part of the Compass Group, an organization recognized as a leader in the foodservice industry, committed to diversity, inclusion, and fair treatment of all associates and applicants. Compass Group supports the professional and personal growth of its team members by encouraging a culture where employees feel empowered, valued, and inspired as they contribute to a greater mission of improving health outcomes for vulnerable communities.

At TouchPoint, we believe in making a difference with every interaction. Joining our team means becoming part of a community focused on service excellence and compassion. We foster a workplace where people have fun while advancing their careers and contributing to meaningful moments that generate positive impacts on patients and their families.

We are currently seeking full-time and part-time Baristas to join our team at Ascension St. Vincent's Medical Riverside, located at 1 Schircliff Way, Jacksonville, Florida. This role is pivotal in creating a hospitable environment by preparing and serving coffee, espresso drinks, and related food and beverage items. The position requires adherence to HACCP guidelines to ensure food safety and quality standards, maintaining cleanliness, and delivering outstanding customer service in a fast-paced healthcare setting. Our Baristas interact with a diverse range of customers, providing courteous and efficient service, handling transactions accurately, and maintaining the presentation and temperature of food and beverages to consistently meet high standards.

This job offers an opportunity to work Monday through Friday with flexible hours depending on the shift schedule, which will be discussed in more detail during the interview process. The pay range for this position is from $15.00 to $16.00 per hour, reflecting our commitment to recognizing the valuable contributions of our team members. Prior barista experience is preferred, and prior customer service experience is required, as the role demands strong interpersonal skills and a genuine passion for serving others.

Beyond the immediate job duties, TouchPoint provides a supportive and enriching work environment that includes comprehensive benefits for both part-time and full-time employees. Benefits such as retirement plans, health and wellness programs, insurance options, and voluntary benefits underline our commitment to the well-being of our associates. Full-time positions offer additional benefits including medical, dental, vision, life and disability insurance, flexible spending accounts, commuter benefits, and employee assistance programs, ensuring our employees have access to extensive resources and support.

Applicants interested in serving others with empathy and professionalism and who thrive in dynamic healthcare environments will find TouchPoint an excellent place to grow and contribute. We value diversity and are an equal opportunity employer that ensures all qualified candidates receive consideration without regard to race, gender, age, disability, or any other protected status. All associates are expected to perform their duties with integrity and respect, fostering a workplace culture that is both inclusive and supportive.

Job Requirements

  • High school diploma or equivalent
  • prior customer service experience required
  • prior barista experience preferred
  • ability to stand for extended periods
  • ability to work flexible schedules
  • ability to handle cash transactions accurately
  • knowledge of food safety standards (HACCP)

Job Qualifications

  • Previous customer service experience required
  • prior barista experience preferred
  • ability to operate POS systems accurately
  • knowledge of HACCP food safety standards
  • strong communication and interpersonal skills
  • ability to maintain cleanliness and organization in work area
  • basic math skills for cash handling
  • ability to work flexible schedules
  • high school diploma or equivalent preferred

Job Duties

  • Prepares espresso orders for customers and catering using standard measures and recipes
  • enters orders accurately into POS device
  • accepts cash and charge payments
  • replenishes condiments, beverages and general supplies while maintaining cleanliness of service area
  • ensures proper presentation, portion control and maintenance of proper serving temperatures
  • follows HACCP standards
  • maintains sanitation and orderliness of all equipment, supplies and utensils
  • ensures proper food preparation by using approved recipes and following prescribed production standards
  • keeps display equipment clean and free of debris during meal service
  • cleans equipment and workstation thoroughly before leaving the area for other assignments
  • greets customers courteously and interacts in a manner to ensure customer satisfaction
  • relays relevant concerns from customers to supervisors
  • serves customers quickly and efficiently, preventing delays in serving lines
  • demonstrates complete understanding of daily menu items and accurately explains them to customers
  • serves as an advocate of selling techniques to customers by establishing good communication and assisting in the buying decision-making process
  • ensures all display foods are merchandised attractively per standards
  • serves food neatly and attractively per standard
  • performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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