BARISTA (FULL AND PART TIME)

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $16.00

Work Schedule

Standard Hours

Benefits

Retirement Plan

Associate Shopping Program

Health and wellness programs

Discount Marketplace

Identity Theft Protection

Pet insurance

voluntary benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Commuter Benefits

Employee assistance program

flexible spending accounts

Job Description

TouchPoint Support Services, part of Compass Healthcare, is a dedicated hospitality service provider for Ascension Health hospitals across the United States. With a strong commitment to serving patients, families, and visitors, TouchPoint creates meaningful moments that enhance the healing experience through exceptional meal services, facility care, and patient support. Compass Group is a global leader in the foodservice industry, recognized for its commitment to fairness, diversity, and equal opportunity employment. This role is stationed at Ascension St. Vincent's Medical Riverside in Jacksonville, Florida, where TouchPoint delivers quality and compassionate services in a medical setting. The position is open for both full-time and part-time schedules, primarily Monday through Friday, with hours varying and additional details provided during interviews. Pay ranges from $15.00 to $16.00 per hour, reflecting the company’s dedication to offering competitive compensation for roles that support health and well-being through hospitality. The Barista role is an integral part of TouchPoint’s mission to provide hospitality that supports healing. The successful candidate will prepare and serve coffee, espresso drinks, and related food and beverage items following HACCP guidelines to ensure quality food-service operations. Interaction with customers and colleagues in a friendly and courteous manner is essential to this position, emphasizing customer satisfaction and a welcoming atmosphere. This role not only includes the preparation of beverages but also maintaining cleanliness and orderliness in the service area, replenishing supplies, and adhering strictly to food safety standards. Baristas will handle the point of sale transactions accurately, including cash and charge payments, ensuring smooth and efficient customer service and minimizing delays during busy periods. They will be responsible for presenting food and beverage items attractively and consistently, using approved recipes and production standards to uphold the brand’s reputation. The role also requires a proactive approach to merchandising display foods and an advocacy for selling techniques, promoting products through good communication to assist customers in their choices. Maintaining equipment and workstations in a clean condition before and after shifts is another key part of the job, contributing to a safe and hygienic environment for both staff and customers. TouchPoint emphasizes not only skill in coffee preparation but also a dedication to hospitality that promotes care and belonging. The company culture promotes empowerment, career growth, and a supportive atmosphere where associates can have fun while contributing meaningfully to the healthcare environment. TouchPoint associates have access to a variety of benefits designed to support their well-being both in and out of the workplace. Full-time and part-time employees receive options such as retirement plans, associate shopping programs, health and wellness initiatives, discount marketplaces, identity theft protection, pet insurance, and a range of voluntary benefits including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and auto and home programs. Additionally, full-time employees gain access to comprehensive medical, dental, and vision insurance, life and disability insurance, commuter benefits, employee assistance programs, and flexible spending accounts. The company also adheres to legal and safety standards, including the possibility of Florida Level 2 background screening and maintaining a drug-free workplace. TouchPoint encourages all qualified applicants, affirming its commitment to equal employment opportunity without discrimination. This role is ideal for individuals with prior barista experience, strong customer service skills, and a passion for helping others in a healthcare-adjacent environment. The job offers a stable schedule, competitive pay, and the opportunity to be part of a company that truly values the impact of its services on patient and visitor experiences.

Job Requirements

Prior barista experience preferred
previous customer service experience required
ability to work Monday through Friday with varying hours
ability to perform duties following HACCP food safety standards
ability to handle cashier responsibilities including cash and card payments
ability to maintain cleanliness and sanitation standards
ability to stand and operate equipment for extended periods
Florida Level 2 background screening may be required
must be legally authorized to work in the United States

Job Qualifications

Prior barista experience preferred
previous customer service experience required
ability to operate POS devices accurately
knowledge of HACCP guidelines
strong communication and interpersonal skills
ability to maintain cleanliness and organization in a fast-paced environment
ability to handle cash and charge transactions effectively
ability to work full-time or part-time schedules as required

Job Duties

Prepares espresso orders for customers and catering using standard measures and recipes
enters orders accurately into POS device
accepts cash and charge payments
replenishes condiments, beverages and general supplies while maintaining cleanliness of service area
ensures proper presentation, portion control and maintenance of proper serving temperatures
follows HACCP standards
maintains sanitation and orderliness of all equipment, supplies and utensils
ensures proper food preparation by using approved recipes and following prescribed production standards
keeps display equipment clean and free of debris during meal service
cleans equipment and workstation thoroughly before leaving the area for other assignments
greets customers courteously and interacts in a manner to ensure customer satisfaction
relays relevant concerns from customers to supervisors
serves customers quickly and efficiently and prevents delays in serving lines
demonstrates a complete understanding of daily menu items and accurately explains them to customers
serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process
ensures all display foods are merchandised attractively per standards
serves food neatly and attractively per standard
performs other duties as assigned