Job Overview

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Compensation

Hourly
Range $18.36 - $21.41
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Benefits

flexible scheduling
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
shift differential/holiday pay
Pension Plan
401k plan
access to base facilities
Mass Transit program

Job Description

The Exchange is a well-established retail and food service provider operating on U.S. military bases, dedicated to delivering quality goods and exceptional customer service to military personnel, their families, and civilians. As a crucial part of the Department of Defense's community outreach, the Exchange offers a variety of services, including dining options like Starbucks outlets situated within military installations. Known for fostering a supportive and inclusive work environment, the Exchange prides itself on promoting career growth and development for its associates while providing access to military base facilities and exclusive employee benefits. This unique employment setting allows team members to play an active role in the community and enjoy the perks of being part of the DoD enterprise. Employment with the Exchange is a significant opportunity, especially for individuals committed to service, professionalism, and customer satisfaction.

The Food Service Worker role, particularly as a Barista at Starbucks located on Redstone Arsenal, requires delivering expertly crafted beverages and excellent customer service in a fast-paced, dynamic environment. This position emphasizes creating an inviting and friendly atmosphere where customers feel welcomed and valued. Associates in this role engage guests by greeting them warmly, listening attentively to their requests, and preparing a variety of food and beverage items including coffee, tea, simple salads, sandwiches, pizzas, and desserts. The job demands adaptability, quick thinking, attention to detail, and initiative to ensure the smooth operation of the food service area and outstanding customer experiences. Working hours are varied with shifts starting as early as 5:30 AM and extending into the afternoon, including weekends, thus flexibility and reliability are essential. The Exchange supports its employees with comprehensive benefits including medical, dental, life, and disability insurance, paid time off, shift differentials, holiday pay, and retirement plans such as a traditional pension and 401K. Additionally, employees can avail themselves of the military base's mass transit program and other facilities. This role is ideal for individuals passionate about food service and customer interaction who thrive in collaborative and energetic settings and wish to contribute positively to their military community environment.

Job Requirements

  • High school diploma or equivalent
  • credible job-related experience may be substituted for education
  • able to lift up to 45 pounds
  • able to learn and adapt to current technology needs
  • able to think quickly on the spot
  • able to take initiative
  • able to share brand knowledge
  • excellent attention to detail
  • willingness to cross-train and work in other areas
  • must have welcoming and helpful attitude
  • excellent communication skills
  • basic computer skills
  • flexible to work various shifts including early mornings, weekends, and holidays

Job Qualifications

  • High school diploma or equivalent
  • credible job-related experience may be substituted for education
  • able to lift up to 45 pounds (occasional lifting over 50 pounds)
  • able to learn and adapt to current technology needs
  • excellent attention to detail
  • willing to cross-train and work in other areas of the store as needed
  • must possess a welcoming and helpful attitude toward customers and other team members
  • excellent communication skills
  • basic computer skills
  • fast food experience preferred
  • able to think quickly on the spot to answer customer questions
  • able to take initiative
  • able to share brand knowledge

Job Duties

  • Greet every customer with eye contact and smile in your authentic way
  • acknowledge every waiting customer as soon as they arrive at the register to let them know you will be right with them
  • listen to customer needs and ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
  • ensure customers have an extraordinary experience while shopping
  • complete transactions accurately and efficiently while engaging customers in appropriate conversation
  • prepare one or more items of food such as salads, meats, vegetables, pizza, grilled items, sandwiches, desserts, ice cream, and beverages at a counter or steam table
  • replenish food at serving stations
  • maintain required level of sanitation and cleanliness of work area
  • collect money, ring sales on cash register, and make change
  • participate in stock counts and advise management of inventory issues
  • resolve customer complaints at the lowest level and inform management of barriers to meeting optimal customer experience
  • promote the benefits of the Military Star credit card to customers to drive sales growth and customer loyalty
  • perform other related duties as assigned

Job Criteria

Experience

No experience required


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