Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
employee recognition
Job Description
JW Marriott Atlanta Buckhead is part of Marriott International's luxury portfolio, consisting of over 100 exquisite properties located in prominent gateway cities and unique resort destinations worldwide. Known for its commitment to luxury and unparalleled hospitality, JW Marriott is dedicated to creating an exceptional experience for both guests and associates. The hotel values its employees highly, believing that happy associates lead to satisfied guests. The culture here emphasizes confidence, innovation, genuineness, and intuition, all while honoring the brand's legacy established by founder J. Willard Marriott. JW Marriott properties offer a distinctive work atmosphere where associates thrive as part of a diverse community and enjoy mutual camaraderie. The organization invests significantly in training, career development, recognition programs, and fostering a luxury work environment focused on holistic well-being. This dedication to exceptional associate care is famously known as The JW Treatment™. By joining JW Marriott, employees become part of a global team renowned for hospitality excellence, where they can truly be their best, find purpose, and belong to a supportive community.
The role of Guest Service Expert at JW Marriott Atlanta Buckhead is a part-time, non-management position rooted deeply in delivering memorable hospitality experiences beyond just serving food and drinks. This role is essential in creating an inviting and unique environment where guests feel valued from the moment they arrive until they leave. Guest Service Experts take proactive measures to ensure that every dining experience is smooth and enjoyable. Responsibilities include setting tables thoughtfully, communicating effectively with kitchen staff, engaging warmly with guests, and maintaining clean and organized workspaces. Candidates must be comfortable standing, sitting, or walking for extended periods and navigating diverse surfaces, including sloping or slippery floors. Physical requirements involve the ability to lift, carry, push, pull, and place items weighing up to 25 pounds independently and up to 50 pounds with assistance, as well as flexibility to bend, twist, and stoop as needed. Adherence to company safety protocols, policies, and quality standards is paramount, along with maintaining a professional appearance and communication style. This role suits individuals eager to contribute positively to guest satisfaction and uphold the JW Marriott standard with every interaction. Preferred qualifications include a high school diploma or GED equivalent and less than one year of related work experience, with no supervisory duties required. Overall, the Guest Service Expert is a vital member of the food and beverage team, helping Marriott Hotels fulfill its promise of "Wonderful Hospitality. Always." through dedicated service and teamwork.
The role of Guest Service Expert at JW Marriott Atlanta Buckhead is a part-time, non-management position rooted deeply in delivering memorable hospitality experiences beyond just serving food and drinks. This role is essential in creating an inviting and unique environment where guests feel valued from the moment they arrive until they leave. Guest Service Experts take proactive measures to ensure that every dining experience is smooth and enjoyable. Responsibilities include setting tables thoughtfully, communicating effectively with kitchen staff, engaging warmly with guests, and maintaining clean and organized workspaces. Candidates must be comfortable standing, sitting, or walking for extended periods and navigating diverse surfaces, including sloping or slippery floors. Physical requirements involve the ability to lift, carry, push, pull, and place items weighing up to 25 pounds independently and up to 50 pounds with assistance, as well as flexibility to bend, twist, and stoop as needed. Adherence to company safety protocols, policies, and quality standards is paramount, along with maintaining a professional appearance and communication style. This role suits individuals eager to contribute positively to guest satisfaction and uphold the JW Marriott standard with every interaction. Preferred qualifications include a high school diploma or GED equivalent and less than one year of related work experience, with no supervisory duties required. Overall, the Guest Service Expert is a vital member of the food and beverage team, helping Marriott Hotels fulfill its promise of "Wonderful Hospitality. Always." through dedicated service and teamwork.
Job Requirements
- high school diploma or GED equivalent
- ability to stand, sit, or walk for extended periods
- capability to move over uneven or slippery surfaces
- physical ability to lift, carry, push, pull items up to 25 pounds independently
- ability to lift items up to 50 pounds with assistance
- flexibility to bend, twist, pull, and stoop as necessary
- adherence to company safety and quality standards
Job Qualifications
- high school diploma or GED equivalent
- less than one year of related work experience
- no supervisory experience required
- effective communication skills
- ability to work in a fast-paced environment
- strong interpersonal skills
- commitment to providing exceptional guest service
Job Duties
- set tables and prepare dining areas for guests
- communicate effectively with kitchen and service staff
- interact warmly and serve guests to enhance their dining experience
- maintain cleanliness and organization of work areas and supplies
- manage menu items by reading and verifying information
- adhere to company policies and safety procedures
- assist in lifting and moving dining-related items within specified weight limits
Job Criteria
Experience
No experience required
Job Location
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