Barista

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $30.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Tuition Reimbursement

Job Description

St. Jude Children's Research Hospital, located in Memphis, TN, is a world-renowned institution dedicated to treating and curing pediatric catastrophic diseases. Established as a non-profit research hospital, St. Jude combines cutting-edge research with compassionate patient care to improve the lives of children battling cancer and other life-threatening illnesses. The hospital is recognized not only for its groundbreaking discoveries in medical science but also for its commitment to ensuring that families never receive a bill for treatment, travel, housing, or food.

As an employer, St. Jude offers a collaborative and supportive work environment, emphasizing professional growth, diversity, and a shared mission to make a difference in children's lives. With a wide range of departments and services, including facilities and food services, the hospital maintains high standards in both clinical and non-clinical roles, ensuring every aspect of its operation contributes to patient care and well-being.

The Barista position within the Food Services department at St. Jude is a full-time role with a scheduled 40-hour workweek, primarily during weekday day shifts from Monday to Friday, 6:45 am to 3:15 pm. This role plays a vital part in delivering the Starbucks experience to hospital customers, including patients, families, visitors, and staff. The Barista ensures timely service, high-quality beverage preparation, and adherence to cleanliness and safety standards. This position requires an individual who is customer-focused, detail-oriented, and capable of maintaining rigorous health guidelines in a dynamic, fast-paced environment.

The role involves managing daily activities in the barista area, operating cash registers, catering to dietary needs and allergies, and updating inventory systems. Additionally, the Barista must complete all training programs, including seasonal beverages and promotions, and contribute positively to the Food Services team to meet institutional goals. The importance of maintaining food safety standards such as HACCP and ServSafe, along with a friendly approach to customer service, are core to this role. Candidates can expect a salary range between $19.00 and $30.00 per hour, reflective of experience, certifications, and organizational needs.

Job Requirements

High school diploma or GED
Minimum 2 years of relevant experience with a High School diploma
Bachelor's degree preferred
Must obtain Barista Certification within six weeks
ServSafe Food Handler Training Certificate required within 30 days of hire
Must maintain certification
Ability to stand and walk frequently
Ability to lift up to 50 pounds occasionally
Ability to work in a moderate noise environment
Knowledge of safety and sanitary practices
Ability to handle stress and adapt to change
Good communication skills
Ability to escalate issues timely
Attention to customer needs

Job Qualifications

High school diploma or GED
Bachelor's degree in a related field preferred
Minimum 2 years of relevant experience with a High School diploma
No prior experience required with a Bachelor’s degree
Some direct hospital experience preferred
Experience in hospitality service environment preferred
Good understanding of safety and sanitary requirements of a food service operation preferred
Must obtain Barista Certification after completing Initial Store Training within six weeks of employment
ServSafe Food Handler Training Certificate or equivalent required within 30 days of hire
Must maintain current certification during employment
Ability to clarify and explain information
Accurate documentation and reporting skills
Timely communication within and outside the team
Structured and logical problem-solving skills
Adaptability and positive learning attitude
Basic grasp of food services processes, health guidelines, and regulations
Ability to perform standard tasks under supervision
Demonstrated physical fitness and ability to work in stressful environments
Effective planning of multiple tasks and priorities
Ability to handle unexpected routine changes
Timely escalation of issues
Strong customer needs assessment and problem-solving ability

Job Duties

Perform and manage day-to-day activities related to own area, operating cash register, catering, pantry duties
Utilize and update the Food Service department computerized inventory control management system
Resolve queries and provide support through prompt response and courteous service
Understand and track dietary needs, allergens, and special meal preparations
Maintain and follow regulatory standards of cleanliness, sanitation and freedom from hazards and infections
Follow Hazard Analysis Critical Control Point (HACCP) guidelines when handling food
Stay updated with the latest trends in the food services industry
Escalate all customer comments and complaints to the appropriate leaders
Complete all assigned training, including seasonal beverages, promotions, and annual competencies
Perform other duties as assigned to meet the goals and objectives of the department and institution
Maintain regular and predictable attendance