Barista

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Standard Hours

Benefits

Up to 3 weeks paid time off annually

50% off discount at most New Waterloo restaurants

health benefits

vision benefits

Dental benefits

401K Matching

Paid holidays

volunteer pay

Tuition Reimbursement

Referral bonuses

Discounts at our shops, hotels and local partnerships

Job Description

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. Founded on the principles of empowerment and social responsibility, New Waterloo aims to create meaningful, lasting social impact within its communities through its various hospitality ventures. The company prides itself on fostering environments where its employees feel valued and supported, and where guests can enjoy experiences that are thoughtful, welcoming, and of the highest quality. Their commitment to sustainability, diversity, and inclusion makes New Waterloo not just a hospitality company, but a socially conscious platform driving positive change through hospitality. New Waterloo’s team consists of experienced hospitality professionals dedicated to providing the resources, passion, and collaboration necessary to build thriving businesses and thoughtful spaces that serve and uplift the community.

This particular role is that of a Café Host/Server, a pivotal position within New Waterloo’s restaurant outlets that ensures guests have an exceptional dining experience from start to finish. The role is designed for individuals who are personable, organized, and passionate about hospitality. As a Café Host/Server, you will be the face of the restaurant, greeting guests warmly and making each visitor feel important and welcome. Your day-to-day responsibilities include taking and entering food and beverage orders, serving food and drinks while adhering to presentation standards, and handling payment transactions accurately. Additionally, you will maintain in-depth knowledge of menu items, daily specials, and possible dietary restrictions to provide tailored recommendations to guests. Safety and compliance are also crucial aspects, requiring adherence to state liquor laws and hygiene standards to ensure a safe and clean environment. This role offers up to 3 weeks of paid time off annually, health, vision, and dental benefits, a 50% discount across most New Waterloo restaurants, 401K matching, paid holidays, tuition reimbursement, volunteer pay, referral bonuses, and discounts at shops, hotels, and local partnerships for full-time employees. If you have a passion for hospitality and want to be part of a company that invests in its people and the community, this position is an excellent opportunity to grow your career within a supportive, socially responsible organization.

Job Requirements

High School Diploma or General Education Degree (GED)
state-issued food handling and beverage certifications as required
6+ months of related cafe or hospitality experience preferred
ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
ability to speak effectively before guests and groups of co-workers
proficiency in navigating and operating computer and Point of Sale (POS) systems
ability to apply concepts of math, including addition, subtraction, multiplication, and division

Job Qualifications

High School Diploma or General Education Degree (GED)
state-issued food handling and beverage certifications as required
related cafe or hospitality experience preferred
strong customer service and communication skills
ability to multitask and manage time efficiently
knowledge of food safety and hygiene practices
basic math and computer skills
ability to work well in a team environment

Job Duties

Greet all guests in close proximity and make each feel important by providing a genuine welcome
take food and beverage orders, enter them into the POS system and send them to the appropriate stations
maintain product knowledge to inform guests of specials, answer questions about menu items, and make recommendations upon request
see to each guest's special needs, including any allergies or dietary restrictions
serve food and beverages to guests, preparing and garnishing dishes as directed
create quality beverages consistently by adhering to all recipe and presentation standards
adhere to state liquor laws and regulations
verify minimum age requirements for consumption of alcoholic beverages
maintain products in an attractive and functional manner to support efficient drink preparation and promotion of beverages
maintain revenue by preparing checks that itemize total costs plus sales taxes and collect accurate payment from guests
manage order times and inform guests and management of any delays in service
properly wash and sterilize glassware, utensils, and equipment
ensure immediate response is given to guest comments and concerns
inform your immediate supervisor and apply corrective measures when necessary
maintain a high level of cleanliness in all areas, including counters, sinks, utensils, shelves, and storage areas
ensure that all equipment is maintained in good, safe working condition and report all equipment problems to management
maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
ensure open lines of communication with all departments and management via email, logbooks, meetings, etc., to ensure all needs of the outlet are met
be available to fill in as needed to ensure the efficient operation of the outlet, as directed by the outlet manager