Barista

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Fully vested 401k

Sick and safe time

Holiday pay

Recognition Program

Volunteer Initiatives

Marriott Hotel Travel Discounts

Job Description

Marriott Hotels is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional service, luxurious accommodations, and a warm, welcoming environment. With a rich history spanning decades, Marriott continues to set the standard for quality and innovation in hotels worldwide. As a top-tier hotel chain, Marriott offers a diverse range of amenities and services designed to enhance the guest experience, from fine dining and well-appointed rooms to comprehensive event spaces and personalized concierge services. The company prides itself on fostering a culture of respect, ownership, and community, which not only appeals to its guests but also creates a supportive work environment for its employees. Marriott is dedicated to diversity and inclusion, making it a sought-after employer in the hospitality sector.

The Barista position at Marriott Hotels is an essential role focused on delivering high-quality coffee and beverage service within the hotel’s food and beverage outlets. This role is more than just preparing drinks; it involves creating a friendly and welcoming atmosphere for guests, ensuring their experience is memorable and tailored to their preferences. The Barista is responsible for expertly preparing a variety of coffee drinks, including specialty beverages, and may occasionally prepare plated meals or alcoholic drinks upon request. Understanding the ingredients, preparation methods, and presentation standards is crucial to maintaining the quality Marriott guests expect.

Beyond drink preparation, the Barista must maintain thorough knowledge of all menu items as well as coffee, liquor, and beer brands available. This ensures the ability to answer guest questions confidently and provide recommendations. Guest satisfaction is paramount, so handling complaints promptly and professionally is a key aspect of the role. Operational responsibilities include the use of the Point of Sale system, cash handling, and adherence to state liquor regulations. The Barista is also integral in upholding Marriott’s core values, including innovation and respect, contributing to a positive team dynamic and efficient service delivery. This position requires a flexible schedule, with availability on weekends and holidays, to meet the demands of hotel operations.

In summary, the Barista role at Marriott Hotels offers an exciting opportunity to join a world-class hospitality company committed to excellence and guest satisfaction. It is a position that combines technical skill, customer service expertise, and a passion for the craft of coffee preparation. Those who thrive in fast-paced, guest-focused environments will find this role rewarding both professionally and personally, supported by Marriott’s comprehensive benefits and travel discounts. This role suits individuals eager to develop their career in hospitality while embodying Marriott’s standards of quality and community engagement.

Job Requirements

Must be 18 years or older
minimum two years’ experience in a similar position with a full-service hotel or restaurant
good reading, writing, and oral proficiency in the English language
ability to taste alcohol during trainings and new menu updates
ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
ability to stand and walk for entire shift
flexibility to work a varied schedule, which may include weekends and holidays
must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
ability to work effectively with co-workers as part of a team and with minimal supervision
requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity

Job Qualifications

Must be 18 years or older
good reading, writing, and oral proficiency in the English language
minimum two years’ experience in a similar position with a full-service hotel or restaurant
requires the ability to taste alcohol during trainings and new menu updates
TIPS training certification required within 30 days of hire date
previous experience with MICROS POS preferred
must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
ability to work effectively with co-workers as part of a team and with minimal supervision
flexibility to work a varied schedule, which may include weekends and holidays
ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
ability to stand and walk for entire shift
requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

Job Duties

Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures
be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
maintain complete knowledge of equipment and use only as intended
maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction
prepare and serve coffee drinks, including specialty drinks, and food according to menu specifications
maintain complete knowledge of all menu items, coffee and non-alcoholic drinks, liquor brands, and beer brands available in the assigned outlet
maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list
maintain complete knowledge of designated glassware and garnishes for each drink
maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet
serve alcoholic and non-alcoholic beverages to guests, courteously and efficiently, according to hotel specifications
maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving
maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise
obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times
complete opening and closing side duties
greet guests and take their orders, utilizing suggestive up-selling techniques
prepare drink orders for all in-room dining orders
prepare guest check and process payment, adhering to all cash handling and credit policies
ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste
use all chemicals in accordance with OSHA regulations and hotel requirements
maintain a professional and personable appearance at all times, according to hotel standards
successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community
all other duties as requested.