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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Fully vested 401k
Sick and safe time
Holiday pay
Recognition Program
Volunteer Initiatives
Marriott Hotel Travel Discounts
Job Description
Marriott Hotels is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional service, luxurious accommodations, and a warm, welcoming environment. With a rich history spanning decades, Marriott continues to set the standard for quality and innovation in hotels worldwide. As a top-tier hotel chain, Marriott offers a diverse range of amenities and services designed to enhance the guest experience, from fine dining and well-appointed rooms to comprehensive event spaces and personalized concierge services. The company prides itself on fostering a culture of respect, ownership, and community, which not only appeals to its guests but also... Show More
Job Requirements
- Must be 18 years or older
- minimum two years’ experience in a similar position with a full-service hotel or restaurant
- good reading, writing, and oral proficiency in the English language
- ability to taste alcohol during trainings and new menu updates
- ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
- ability to stand and walk for entire shift
- flexibility to work a varied schedule, which may include weekends and holidays
- must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
- ability to work effectively with co-workers as part of a team and with minimal supervision
- requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity
Job Qualifications
- Must be 18 years or older
- good reading, writing, and oral proficiency in the English language
- minimum two years’ experience in a similar position with a full-service hotel or restaurant
- requires the ability to taste alcohol during trainings and new menu updates
- TIPS training certification required within 30 days of hire date
- previous experience with MICROS POS preferred
- must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
- ability to work effectively with co-workers as part of a team and with minimal supervision
- flexibility to work a varied schedule, which may include weekends and holidays
- ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
- ability to stand and walk for entire shift
- requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Job Duties
- Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures
- be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- maintain complete knowledge of equipment and use only as intended
- maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction
- prepare and serve coffee drinks, including specialty drinks, and food according to menu specifications
- maintain complete knowledge of all menu items, coffee and non-alcoholic drinks, liquor brands, and beer brands available in the assigned outlet
- maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list
- maintain complete knowledge of designated glassware and garnishes for each drink
- maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet
- serve alcoholic and non-alcoholic beverages to guests, courteously and efficiently, according to hotel specifications
- maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving
- maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise
- obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times
- complete opening and closing side duties
- greet guests and take their orders, utilizing suggestive up-selling techniques
- prepare drink orders for all in-room dining orders
- prepare guest check and process payment, adhering to all cash handling and credit policies
- ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste
- use all chemicals in accordance with OSHA regulations and hotel requirements
- maintain a professional and personable appearance at all times, according to hotel standards
- successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community
- all other duties as requested.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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