Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.00 - $16.43
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Company paid life insurance
Tuition Reimbursement
Employee assistance program
Training opportunities
Referral program

Job Description

HMSHost is a leading global restaurateur specializing in travel venues such as airports, highways, and malls. With a commitment to offering quality food and beverage services, HMSHost operates numerous well-known brands that cater to millions of travelers daily. The company prides itself on creating dynamic work environments where employees can thrive and grow, focusing on delivering exceptional guest experiences through world-class service. HMSHost integrates innovation, quality, and operational excellence, creating a vibrant culture that supports employee development and career advancement. The Raleigh Durham Airport location is part of this expansive network, offering a bustling and diverse setting ideal for those eager to engage with a broad customer base in a fast-paced environment.

The role of Barista at HMSHost offers a compelling opportunity for individuals enthusiastic about coffee and customer service to join a respected global company. This position is vital in crafting memorable experiences for guests traveling through the Raleigh Durham Airport by consistently delivering quality beverages and food products in a timely and friendly manner. As a Barista, you will be the first point of contact for guests, tasked with greeting customers cheerfully, taking orders accurately, and preparing drinks to exact recipe standards. Based on the advertised compensation of $15.00 to $16.43 per hour, this full-time employment offers a competitive salary along with a comprehensive benefits package.

Working as part of the HMSHost team means more than just fulfilling job duties - it involves upholding the company's core values of integrity, honesty, and operational excellence. Baristas at HMSHost are equipped to handle busy periods with calm efficiency, maintaining store organization and cleanliness while fostering a positive work atmosphere. They operate cash registers, manage payments securely, and ensure compliance with all brand and company policies related to customer service and safety. Opportunities for career advancement and training are provided, supporting long-term professional growth in the hospitality industry.

This is a role suited for individuals who thrive in social, dynamic, and fast-paced environments. The ideal candidates are personable, quick learners who enjoy working with diverse teams and guests. HMSHost encourages a team-oriented mindset and values employees who are eager to elevate the customer experience by engaging warmly with guests and demonstrating a passion for the craft of coffee preparation and food service. This role is not only about serving customers but also about being an ambassador for the HMSHost brand, contributing to a cohesive, inclusive work culture respecting all backgrounds and perspectives.

Job Requirements

  • High school diploma or equivalent preferred
  • Previous customer service experience is an asset
  • Ability to stand for extended periods
  • Strong communication skills
  • Ability to handle cash and operate a register
  • Willingness to work flexible schedules including weekends and holidays
  • Ability to follow safety and sanitation standards

Job Qualifications

  • Strong social skills and ability to meet new people
  • Ability to stay calm and enjoy working in a fast and exciting environment
  • Ability to learn new things quickly
  • Ability to understand and follow verbal and written instructions, policies and rules
  • Basic math skills to accurately count money and make change
  • Ability to work well with others to help create a strong and cooperative team

Job Duties

  • Greet all guests with a smile while taking food and drink orders, answering any questions, calling guests by name and thanking them for their order
  • Provide and prepare quality beverages and food products consistently to all guests by adhering to recipe and presentation standards while also providing legendary service
  • Stay calm during periods of high volume to keep the store operating properly and set a positive example for the team
  • Operate a cash register and receive payment from guests, while following all brand and HMSHost customer service and cash handling policies and procedures
  • Keep the store clean, stocked, organized and decorate customer display areas
  • Act with integrity, honesty and knowledge to enhance the culture, values and mission of the brand and HMSHost while following operational policies and procedures, including those for safety and security

Job Criteria

Experience

Entry Level (1-2 years)


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