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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Job Description
OPH is a renowned hospitality company celebrated for its dedication to Enlightened Hospitality, emphasizing exceptional customer service, quality products, and a positive work culture. As a company highly regarded as a great place to work, OPH fosters an environment where employees are passionate about their roles and committed to delivering memorable experiences to guests. The organization places a strong focus on maintaining welcoming store environments that are both clean and comfortable, supporting the overall guest experience.
The OPH Barista role is integral to this mission, representing the face of the brand and embodying the company’s guiding principles in every in... Show More
The OPH Barista role is integral to this mission, representing the face of the brand and embodying the company’s guiding principles in every in... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hospitality or customer service role preferred
- Ability to stand and walk for extended periods
- Ability to lift up to 40 lbs occasionally
- Good communication skills
- Ability to work flexible hours including weekends and holidays
- Ability to operate point-of-sale systems
Job Qualifications
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Experience in customer service or hospitality preferred
- Basic math and computer skills
- Knowledge of food safety and sanitation is a plus
Job Duties
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipate guest and store needs by constantly evaluating environment and guests for cues
- Communicate information to management so that the team can respond as necessary to create the environment during each shift
- Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching, as needed
- Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the managers
- Maintain regular and consistent attendance and punctuality
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follow health, safety and sanitation guidelines for all products
- Welcome and greet guests
- Make all our guests feel comfortable and let them know you’re there to personally take care of them
- Inform guests of specials and menu changes
- Make recommendations you genuinely feel your guests will enjoy
- Answer questions about our food, beverages and other restaurant functions and services
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar
- Deliver food and beverages from kitchen to guests in a timely matter
- Perform side work at the start and end of each shift as required
- Maintain clean service areas
- Monitor and observe guests dining experience
- Ensure guests are satisfied with the food and service
- Respond promptly and courteously to any requests
- Prepare final bill and present check to guest
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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