Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $18.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral Bonus Program

Job Description

HMSHost is a global leader in creating exceptional dining experiences in travel venues such as airports, motorways, and railway stations. As part of the Avolta family of companies, including Dufry, Hudson, and others, HMSHost prides itself on delivering world-class foodservice solutions while offering dynamic career opportunities for individuals who are passionate about customer service and hospitality. The company is committed to fostering a culture of diversity, equity, and inclusion, ensuring that all team members and applicants receive equal employment opportunities without discrimination based on race, color, religion, gender, or any other protected characteristic. With a strong focus on employee growth, HMSHost provides comprehensive benefits, training programs, and a vibrant work environment that encourages career advancement and skill development. Employment at HMSHost is more than just a job; it’s a chance to be part of an exciting global community dedicated to excellence in food and beverage service and guest experience.

The role of a Barista at HMSHost is an excellent entry point for individuals who are enthusiastic about providing excellent customer service in a fast-paced environment. Baristas are the front-line ambassadors of the company’s brand, tasked with creating memorable customer interactions by delivering high-quality beverages and food products while embodying a friendly and professional demeanor. This position requires individuals who are socially adept, capable of handling high-volume periods with composure, and eager to learn new skills quickly. The Barista role includes greeting customers warmly, taking orders accurately, preparing beverages to set recipe standards, handling cash transactions, maintaining cleanliness, and ensuring the store is well-organized and inviting. As part of the HMSHost family, Baristas receive extensive training and have access to various benefits including health insurance, paid time off, retirement plans, and tuition reimbursement. This role offers a supportive team-oriented atmosphere where employees can grow their careers and develop lifelong skills in hospitality management and customer service.

Job Requirements

  • High school diploma or equivalent preferred
  • Previous experience in customer service or food and beverage service is helpful but not required
  • Ability to stand for extended periods and perform physical tasks
  • Basic cash handling experience
  • Flexibility to work various shifts including weekends and holidays
  • Commitment to excellent customer service
  • Willingness to learn and adapt to new procedures and standards

Job Qualifications

  • Strong social skills
  • Ability to stay calm and work in a fast-paced environment
  • Quick learner with the ability to pick up new skills
  • Ability to understand and follow verbal and written instructions, policies and rules
  • Basic math skills to accurately count money and make change
  • Ability to work well with others and foster a cooperative team environment

Job Duties

  • Greet all guests with a smile while taking food and drink orders, answering any questions, calling guests by name and thanking them for their order
  • Provide and prepare quality beverages and food products consistently to all guests by adhering to recipe and presentation standards while also providing legendary service
  • Stay calm during periods of high volume to keep the store operating properly and set a positive example for the team
  • Operate a cash register and receive payment from guests, while following all brand and HMSHost customer service and cash handling policies and procedures
  • Keep the store clean, stocked, organized and decorate customer display areas
  • Acts with integrity, honesty and knowledge to enhance the culture, values and mission of the brand and HMSHost while following operational policies and procedures, including those for safety and security

Job Criteria

Experience

Entry Level (1-2 years)


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