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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $14.75 - $16.75
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Professional development opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a portfolio exceeding $15 billion in assets under management. They operate more than 400 hotels worldwide, spanning North America, Europe, the Caribbean, and Latin America. Over the past 30 years, Highgate has established itself as a forward-thinking leader in the hospitality industry by expertly managing properties from development and planning stages through to recapitalization or disposition. The company successfully balances a diverse portfolio of lifestyle hotel brands, legacy brands, and independent properties, all featuring modern programming and digital innovation. Their use of advanced revenue management tools allows... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or barista experience preferred
- Ability to maintain regular attendance and punctuality
- Must be able to communicate effectively both verbally and in writing
- Ability to handle cash and operate credit card machines
- Willingness to follow health, safety and sanitation guidelines
- Ability to work in a fast-paced environment and remain calm under pressure
- Must be available to work some weekends
- Basic math skills for cash handling
Job Qualifications
- Physical ability to occasionally push, pull, lift or carry up to 40 pounds
- Ability to stand during entire shift
- Constant reaching, turning, and performing precision work
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize for outstanding service
- Attend all hotel required meetings and trainings
- Maintain high standards of personal appearance, uniform and grooming
- Available to work some weekends
Job Duties
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create a warm and welcoming environment during each shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Delivers outstanding customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Follows Starbucks as well as the property's operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Maintains a clean and organized workspace so that associates can locate resources and product as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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