Barista

SSA is a renowned hospitality company with over 50 years of experience partnering with cultural attractions to design exceptional hospitality experience journeys. Their expertise lies in seamlessly integrating admissions, culinary arts, and retail services driven by innovation and human connection. SSA’s approach, known as 452 Hospitality, emphasizes people, innovation, and operational intelligence to create special, memorable moments for guests and clients alike. The organization fosters an environment where the mission remains the central focus, supporting their partners and communities through carefully crafted guest experiences.

The role of Barista at SSA is pivotal in delivering this seamless guest experience. Reporting to the Food Service Supervisors and Managers, the Barista is responsible for preparing coffee, tea, and other beverages along with food items in alignment with shop standards. This position demands a commitment to cleanliness, safety, and hospitality excellence. The Barista plays an essential role in upholding the 452 Hospitality philosophy by providing warm, welcoming, and memorable service to each guest, contributing to the overall success of SSA’s operations. They maintain safety standards, operate equipment responsibly, and ensure all uniform and hygiene protocols are strictly followed to present a positive, inviting environment. This position is dynamic with responsibilities ranging from operating espresso machines, managing opening and closing duties, to effectively responding to guest feedback and supporting team efforts across various operational needs.

Additionally, the Barista embodies the company’s IDEA (Inclusion, Diversity, Equity, and Accessibility) and Belonging values by promoting an inclusive and supportive team culture. They contribute to sustainability and community engagement initiatives, enriching both the workplace and surrounding communities. SSA provides a supportive work environment that encourages growth, flexibility, and teamwork, expecting employees to be professional, upbeat, and proactive.

The job requires excellent interpersonal and communication skills, strong problem-solving abilities, and the capacity to thrive in a fast-paced, ever-changing environment. While prior barista experience is preferred, a positive attitude, professionalism, willingness to learn, and ability to work varying shifts including nights, weekends, and holidays are crucial. SSA also offers benefits that reflect their commitment to employee wellbeing, including eligibility for overtime pay, an On-Demand Pay Program, meal plans, generous holiday pay, 401(k) participation with company matching, tuition discounts, and paid leaves. The inclusive culture, comprehensive benefits, and dedicated focus on community and sustainability make this a rewarding opportunity for those passionate about hospitality and guest service excellence.