Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $9.75 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
wellness programs
Paid Time Off
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with an expansive footprint across North America. With 43 destinations encompassing casinos and resorts, the company also extends its presence online through theScore Bet Sportsbook and Casino. Penn Entertainment has earned its reputation not merely by delivering exceptional entertainment and gaming experiences but through its unwavering commitment to diversity, inclusion, sustainability, and community engagement. This dedication makes it a dynamic and forward-thinking company to join, offering countless opportunities for personal and professional growth.
As an employer, PENN Entertainment believes that work should be enjoyable and enriching. The company fosters a fast-paced, engaging environment where team members collaborate with diverse coworkers who share a passion for providing excellent service and ensuring guests have memorable, fun experiences. PENN emphasizes career development by offering robust support programs aimed at helping staff expand their skills and advance in their roles. Compensation at PENN is competitive, with initial salary placement based on an individual's relevant knowledge, skills, and experience. The Total Rewards package is comprehensive and includes wellness programs targeted at financial, physical, and mental well-being, along with benefits such as day-one medical coverage, 401(k) matching, performance bonuses, and paid time off that accrues and increases with length of employment.
The role in focus involves providing exceptional service primarily within the casino environment. Team members act as ambassadors of goodwill, working collaboratively with beverage servers, bartenders, supervisors, and other staff members to ensure guests receive fast, friendly, and professional service. Employees are tasked with monitoring guest alcohol consumption, promoting casino events and programs, resolving service issues promptly, and maintaining high standards of cleanliness and safety in designated areas. This role requires maintaining par levels of supplies and equipment, responsibly handling inventory, and operating necessary bar equipment with strict adherence to guidelines and safety protocols.
Successful candidates will be adept at working in a high-energy, often crowded and noisy environment, capable of multitasking, and interacting positively with guests while following company policies regarding professional appearance and service standards. Physical requirements include being able to push, pull, carry, and lift over 100 pounds and perform motions such as bending, twisting, stooping, and balancing in various workspaces, including confined areas.
Joining PENN Entertainment means becoming part of an organization dedicated to changing the entertainment industry by blending excitement, innovation, and a strong ethical foundation. With a culture that prioritizes fun, personal growth, and diversity, this role offers a unique career opportunity for individuals who thrive in a lively and customer-focused setting.
As an employer, PENN Entertainment believes that work should be enjoyable and enriching. The company fosters a fast-paced, engaging environment where team members collaborate with diverse coworkers who share a passion for providing excellent service and ensuring guests have memorable, fun experiences. PENN emphasizes career development by offering robust support programs aimed at helping staff expand their skills and advance in their roles. Compensation at PENN is competitive, with initial salary placement based on an individual's relevant knowledge, skills, and experience. The Total Rewards package is comprehensive and includes wellness programs targeted at financial, physical, and mental well-being, along with benefits such as day-one medical coverage, 401(k) matching, performance bonuses, and paid time off that accrues and increases with length of employment.
The role in focus involves providing exceptional service primarily within the casino environment. Team members act as ambassadors of goodwill, working collaboratively with beverage servers, bartenders, supervisors, and other staff members to ensure guests receive fast, friendly, and professional service. Employees are tasked with monitoring guest alcohol consumption, promoting casino events and programs, resolving service issues promptly, and maintaining high standards of cleanliness and safety in designated areas. This role requires maintaining par levels of supplies and equipment, responsibly handling inventory, and operating necessary bar equipment with strict adherence to guidelines and safety protocols.
Successful candidates will be adept at working in a high-energy, often crowded and noisy environment, capable of multitasking, and interacting positively with guests while following company policies regarding professional appearance and service standards. Physical requirements include being able to push, pull, carry, and lift over 100 pounds and perform motions such as bending, twisting, stooping, and balancing in various workspaces, including confined areas.
Joining PENN Entertainment means becoming part of an organization dedicated to changing the entertainment industry by blending excitement, innovation, and a strong ethical foundation. With a culture that prioritizes fun, personal growth, and diversity, this role offers a unique career opportunity for individuals who thrive in a lively and customer-focused setting.
Job Requirements
- Must be 21 years of age
- High school diploma or equivalent
- Read, write legibly, understand and speak English
- Excellent customer service and communication skills
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be able to respond to visual and oral cues
- Able to work in constricting areas
- Able to tolerate noise and bright lights
- Able to work at a fast pace in often crowded and noisy environment
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift over a 100 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- Must be 21 years of age
- High school diploma or equivalent
- Read, write legibly, understand and speak English
- Excellent customer service and communication skills
- Available to work required schedule including nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Able to respond to visual and oral cues
- Able to work in constricting areas
- Able to tolerate noise and bright lights
- Able to work at a fast pace in often crowded and noisy environment
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift over 100 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Duties
- Providing fast, friendly, professional service to casino guests, beverage servers and bartenders
- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
- Serving as ambassador of goodwill while working and at customer and public relations functions
- Promoting casino events and programs
- Providing personalized service and uses guest name
- Resolving service problems according to guidelines
- Working well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors
- Maintaining par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure
- Placing liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures
- Replacing empty draught beer kegs as may be required
- Slicing and pitting fruit, and fills ice bins with crushed or cubed ice from designated ice machines
- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures
- Removing and properly disposes of all debris accumulated at the bar in accordance with department procedures
- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station
- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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