Job Overview
Compensation
Hourly
Range $9.25 - $15.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Bonuses
Job Description
Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn are all esteemed properties within Caesars Entertainment's impressive portfolio, working together to deliver outstanding experiences throughout the Council Bluffs metropolitan area. Caesars Entertainment is a global leader in the gaming and hospitality industry, renowned for its commitment to excellence, innovation, and guest satisfaction. These properties jointly offer a diverse range of amenities including premier gaming environments, luxury accommodations, exceptional dining options, and versatile event spaces suitable for conventions, meetings, and entertainment of various sizes.
This position plays a pivotal role in enhancing the customer experience by supporting the bar operations team to ensure the seamless and efficient flow of service. The incumbent will work closely with bartenders and servers to maintain bar and lounge areas, attend to guest requests, and assist with various food and beverage service tasks. A key focus of this role is maintaining a clean, well-stocked, and organized environment to support high-quality service and the overall atmosphere of the venue. This includes replenishing stock, managing inventory levels according to established procedures, and ensuring that the bar and tables are kept clean with condiments always available. Additionally, the role requires physical stamina to handle tasks such as lifting boxes and kegs of beer, maneuvering equipment safely, and interacting with guests professionally and courteously.
A successful candidate will be someone who demonstrates excellent communication and customer service skills, as problem-solving and addressing guest questions or concerns are integral to this role. The position demands the ability to work actively throughout a shift, often in bustling and dynamic environments marked by varying noise levels, crowds, and other sensory factors. Physical mobility and the capability to perform a range of manual activities confidently and safely are essential, including pushing, pulling, bending, and carrying moderately heavy items. Attention to detail is crucial to maintain cleanliness and organization across the assigned sections. This role offers an exciting opportunity to be part of a globally recognized hospitality company renowned for its dynamic culture and commitment to employee growth and guest satisfaction. Working here means contributing to an engaging environment where teamwork, respect, and dedication are valued.
By joining Caesars Entertainment’s team at these properties, employees become part of an innovative and passionate workforce dedicated to delivering exceptional service across gaming, hospitality, and events. This role is ideal for individuals who thrive in fast-paced settings and take pride in supporting operations that create memorable experiences for guests from all walks of life. The position not only emphasizes operational excellence but also encourages professionals to develop their skills within a supportive culture that prioritizes both guest and staff wellbeing. Overall, this role is a crucial support function within a collective hospitality ecosystem that values high standards, continuous improvement, and unparalleled customer experiences.
This position plays a pivotal role in enhancing the customer experience by supporting the bar operations team to ensure the seamless and efficient flow of service. The incumbent will work closely with bartenders and servers to maintain bar and lounge areas, attend to guest requests, and assist with various food and beverage service tasks. A key focus of this role is maintaining a clean, well-stocked, and organized environment to support high-quality service and the overall atmosphere of the venue. This includes replenishing stock, managing inventory levels according to established procedures, and ensuring that the bar and tables are kept clean with condiments always available. Additionally, the role requires physical stamina to handle tasks such as lifting boxes and kegs of beer, maneuvering equipment safely, and interacting with guests professionally and courteously.
A successful candidate will be someone who demonstrates excellent communication and customer service skills, as problem-solving and addressing guest questions or concerns are integral to this role. The position demands the ability to work actively throughout a shift, often in bustling and dynamic environments marked by varying noise levels, crowds, and other sensory factors. Physical mobility and the capability to perform a range of manual activities confidently and safely are essential, including pushing, pulling, bending, and carrying moderately heavy items. Attention to detail is crucial to maintain cleanliness and organization across the assigned sections. This role offers an exciting opportunity to be part of a globally recognized hospitality company renowned for its dynamic culture and commitment to employee growth and guest satisfaction. Working here means contributing to an engaging environment where teamwork, respect, and dedication are valued.
By joining Caesars Entertainment’s team at these properties, employees become part of an innovative and passionate workforce dedicated to delivering exceptional service across gaming, hospitality, and events. This role is ideal for individuals who thrive in fast-paced settings and take pride in supporting operations that create memorable experiences for guests from all walks of life. The position not only emphasizes operational excellence but also encourages professionals to develop their skills within a supportive culture that prioritizes both guest and staff wellbeing. Overall, this role is a crucial support function within a collective hospitality ecosystem that values high standards, continuous improvement, and unparalleled customer experiences.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or bar service preferred
- Ability to lift and move heavy items up to 50 lbs
- Excellent interpersonal and communication skills
- Ability to work flexible hours including nights, weekends, and holidays
- Ability to follow health and safety regulations
- Must be able to stand and walk for extended periods
- Strong customer service orientation
- Ability to multitask and work in a fast-paced environment
Job Qualifications
- Ability to stand and walk, and mobility to move easily around the entire property for an entire shift
- Must be physically mobile with reasonable accommodations including the ability to push, pull, carry and lift up to 50 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Read, write legibly, understand and speak English
- Excellent customer service/communication skills
- Ability to respond to visual and oral signals
- Handle a knife to chop fruit
- Process cash transactions accurately
- Maneuver two-wheel dolly in crowded area
- Areas of responsibility should be neat and clean at all times
- Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality
Job Duties
- Work with the bar to facilitate the smooth flow of service to customers by the bartender/server
- Perform the service of replenishing bar stock, lounge upkeep, and assisting with any food issues
- Responsible for cleaning tables/bar and ensuring condiments are stocked
- Check and maintain the required par levels and maintain cleanliness on assigned station
- Obtain replacement stock from the warehouse inventory in accordance with established procedures - lifting boxes and kegs of beer
- Assist bartender in providing maximum efficiency and service levels by retrieving guests special requests, and during busy times icing drink glasses and pouring non-alcoholic drinks
- Address concerns and questions
Job Location
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