Barback

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $11.35

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401(k) Plan

Job Description

One World Observatory, located at the summit of One World Trade Center, stands as a premier landmark offering breathtaking 360-degree panoramic views of the New York City skyline. As the tallest building in the Western Hemisphere, it attracts local, national, and international visitors seeking an unmatched sightseeing experience. Guests embark on their visit via the SkyPod™ Elevators, which provide a captivating 47-second journey depicting the rise of New York City. The Observatory features notable experiences such as the See Forever™ Theater and City Pulse, where knowledgeable tour guides engage visitors with informative and interactive content. Additionally, the venue includes ONE Dine, an elevated American cuisine restaurant and bar that offers an array of beers, wines, and specialty cocktails. For private functions, ASPIRE at One World Observatory presents a 9,000 square foot event space with spectacular views, accommodating up to 450 guests.

The Barback role is a vital position within this dynamic hospitality environment, integral to maintaining the smooth operation of the bar and enhancing guest satisfaction. Working atop a world-famous observation destination, the Barback supports bartenders by ensuring that supplies, equipment, and necessary resources are always available to deliver swift, efficient, and high-quality service. The role demands attention to detail, the ability to anticipate operational needs, and a strong commitment to upholding professional standards, contributing to an exceptional and memorable visitor experience. This position is well-suited to individuals who thrive in fast-paced, high-volume venues and who are passionate about guest service. Employment in this role is on-site at One World Observatory in New York City, with offered compensation of $11.35 per hour plus eligible gratuities. In addition to competitive wages, the role includes a generous benefits package featuring medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan, further enhancing the appeal for candidates committed to growing their hospitality career in a world-class setting.

Job Requirements

Must be at least 18 years of age
high school diploma or equivalent
at least one year of experience preferably within the hospitality industry
basic knowledge of point-of-sale (POS) systems preferred
ability to work a flexible schedule including mornings, evenings, weekends, holidays, and special events
ability to thrive in a fast-paced, high-volume environment
commitment to exceptional guest service
strong interpersonal and communication skills
ability to work independently and collaboratively
ability to follow instructions and adapt to changing priorities
maintain professional appearance and personal hygiene
physical ability to stand, walk, bend, stoop, kneel, reach, push, pull, lift and carry up to 50 pounds
ability to read, write, and communicate effectively in English
basic computer literacy and access to email

Job Qualifications

Must be at least 18 years of age
high school diploma or equivalent
at least one year of experience, preferably within the hospitality industry
basic knowledge of point-of-sale (POS) systems preferred
ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and special events
ability to thrive in a fast-paced, high-volume hospitality environment
commitment to delivering exceptional guest service
strong interpersonal and communication skills
ability to work independently and collaboratively as part of a team
ability to follow instructions and adapt to changing operational priorities
knowledge of restaurant service standards, table settings, and dining etiquette preferred
ability to learn and communicate menu offerings accurately
maintain professional appearance and personal hygiene standards
ability to stand and walk for extended periods
frequently bend, stoop, kneel, reach, push, and pull
lift and carry up to 50 pounds
work safely in a fast-paced environment
ability to read, write, and communicate effectively in English
basic computer literacy, including regular access to email for company communications

Job Duties

Provide bartenders with the supplies, equipment, and support needed to deliver exceptional guest service
stock and replenish bar supplies, including filling ice bins and restocking inventory as needed
anticipate operational needs throughout each shift to support efficient bar service
maintain clean, organized, and well-stocked bar and service areas
prepare assigned work areas and complete opening and closing responsibilities as instructed
follow operating standards outlined in the Policy and Procedure Manual
maintain prompt, high-quality service standards at all times
maintain a professional, courteous, and guest-focused demeanor in all guest interactions
practice safe work habits by following all company safety policies, procedures, regulations, and required training
perform other duties as assigned by leadership