Bar Support Staff

Twin Peaks is a well-known restaurant and sports lodge chain recognized for its unique blend of quality food, engaging atmosphere, and distinctive hospitality. The company prides itself on creating an inviting, energetic environment where guests can enjoy a premium dining experience complemented by exceptional service. Established with a focus on delivering a fun, friendly vibe, Twin Peaks combines a sports-gameday feel with the charm of genuine hospitality, making it a popular destination for patrons seeking both comfort and excitement. Each location focuses on high-quality menu items, a diverse beverage program, and an engaging atmosphere, supported by a committed team dedicated to upholding the brand's high standards. The company fosters a team-oriented work culture where employees are valued and supported to grow professionally and personally.

The Bar Support Staff role at Twin Peaks is crucial to maintaining the smooth operation and cleanliness of the bar environment within each location. As a member of the bar support team, individuals are responsible for ensuring the bar station is maintained at high standards of hygiene and organization, supporting the bartending staff, popularly known as the 'Twin Peaks Girls.' This role demands a combination of discipline, attention to detail, physical stamina, and teamwork in a fast-paced environment. Bar Support Staff take pride in supporting the unique beverage program, adhering strictly to safety and sanitation guidelines, and maintaining a presentable and consistent uniform and appearance in line with Twin Peaks’ brand image.

Responsibilities include restocking and organizing bar supplies, cleaning and sanitizing all areas associated with the bar, changing kegs, checking system functionality, and assisting in opening and closing duties such as mopping and cleaning. Staff must be reliable, proactive, and capable of working under pressure while maintaining high standards of customer service indirectly through their support duties. The position also emphasizes learning and development through training modules accessed via tablets or computers, ensuring employees are well-versed in operational procedures and compliance with local laws regarding food and alcohol service.

Uniform and appearance are highly regulated, with specific guidelines on attire, grooming, and accessories to ensure a cohesive and professional look reflective of the Twin Peaks brand. This includes wearing a clean black Twin Peaks hat, kitchen shirt, maintaining clean-shaven or well-groomed beards, and following strict restrictions on personal items such as jewelry or earbuds while on duty. Physical demands require employees to be capable of standing for long periods, handling moderate lifting, seeing clearly at close range, and effectively communicating in English.

Working conditions may expose staff to some physical challenges such as humid or smoky environments, and the use of cleaning chemicals, necessitating a commitment to safety and hygiene protocols. Twin Peaks values a safe, respectful workplace where employees acknowledge and accept company policies regarding conduct and work environment conditions.

This full-time position offers a dynamic work experience for those passionate about customer service, teamwork, and providing outstanding bar support. It is ideal for candidates seeking to gain experience in a well-established hospitality brand, offering opportunities to learn, grow, and be part of a vibrant team dedicated to delivering an exceptional guest experience at every shift.