Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional development opportunities

Job Description

The Houstonian Hotel, Club & Spa is a prestigious luxury destination located in Houston, Texas. Renowned for its exceptional service, elegant accommodations, and beautiful surroundings, The Houstonian offers guests an unparalleled experience combining comfort and sophistication. As a premier hotel, club, and spa facility, it caters to both leisure and business travelers seeking an elevated hospitality experience. The property features lavish guest rooms, multiple dining options, extensive recreational facilities, and world-class spa services, all set within a serene and picturesque environment.

The role of Bar Server at The Houstonian Hotel, Club & Spa is pivotal in delivering the high standard of hospitality for which the establishment is known. This position is dedicated to providing guests with outstanding beverage service in a bar or lounge setting, ensuring a welcoming, professional, and engaging atmosphere. The Bar Server's responsibilities include greeting guests warmly, making personalized drink recommendations, accurately taking beverage and light food orders, delivering drinks and snacks promptly with proper presentation, and maintaining guest satisfaction throughout the visit.

Bar Servers at The Houstonian play an essential role in upholding the property’s luxury reputational standards by demonstrating professionalism, discretion, and attention to detail in a fast-paced social environment. They must be knowledgeable about a variety of beverages, including specialty cocktails, wines, and beers, and be able to upsell premium spirits and featured items appropriately. Maintaining cleanliness and order in the bar area, restocking supplies, assisting bartenders, and managing the point-of-sale system are also key duties. This position requires strong multitasking abilities, excellent communication skills, and a polished appearance, contributing to the overall guest experience.

Working at The Houstonian Hotel, Club & Spa provides employees the opportunity to be part of a prestigious team that prioritizes luxury service and guest satisfaction. This role is ideal for individuals who thrive in social environments, have a passion for beverage service, and aim to deliver memorable experiences to discerning guests. The work hours vary based on departmental needs, reflecting a dynamic and varied schedule tailored to meet service demands. Overall, the Bar Server position is a vital element in the seamless operation of The Houstonian’s bar and lounge facilities, contributing significantly to the property’s esteemed hospitality reputation.

Job Requirements

  • High school education or GED
  • Minimum 2 years bartender experience in high-volume restaurant or hotel
  • Ability to perform work accurately
  • Knowledge of alcoholic beverages and wines
  • Ability to take direction
  • Attention to detail
  • Comfortable memorizing orders and specials
  • Excellent verbal and written communication skills
  • Professional appearance and behavior
  • Strong interpersonal communication
  • Proficient with POS technology
  • Ability to multitask without stress
  • Ability to work safely
  • Flexibility to work varied hours as scheduled
  • TABC certification

Job Qualifications

  • High school education, GED, or equivalent experience
  • Must have 2 years previous bartender experience in a high-volume restaurant and/or hotel
  • Must have ability to perform daily work at a high level of accuracy
  • Must have alcohol beverages and wine knowledge
  • Must be able to take direction well
  • Must pay attention to detail
  • Must feel comfortable memorizing orders and specials
  • Must possess excellent verbal and written communication skills
  • Must have professional appearance and behavior
  • Must have interpersonal communication skills
  • Must have proficient technology skills on the POS system
  • Must be able to multitask without getting flustered
  • Must perform all duties and responsibilities in a safe manner
  • TABC certification is required

Job Duties

  • Greet guests warmly and make personalized drink recommendations
  • Take beverage and light food orders accurately and efficiently
  • Deliver drinks and snacks promptly, ensuring proper presentation and garnishes
  • Check in with guests throughout their visit and anticipate their needs
  • Ensure guest satisfaction and address any concerns or complaints professionally
  • Stay knowledgeable about bar menu items, specialty cocktails, wines, and beer selections
  • Upsell premium spirits and featured items when appropriate
  • Maintain awareness of guest alcohol consumption and follow responsible service protocols
  • Maintain cleanliness of bar tables, seating areas, and assigned sections
  • Clear and reset tables quickly between guests
  • Restock service stations and assist bartenders with glassware or supplies as needed
  • Enter orders into the point-of-sale (POS) system and process payments accurately
  • Handle cash, credit card, and room charges according to company policies
  • Balance end-of-shift receipts when applicable
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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