Job Overview

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Compensation

Salary
Range $37,500.00 - $66,400.00
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
sick leave
Holiday pay
401(k) savings plan

Job Description

Kimpton Sylvan Hotel, located in the vibrant Empire City of the South, blends mid-century architecture with modern boutique elegance. Established in 1952 and recently reimagined, it appeals to both business and leisure travelers seeking a unique hospitality experience. The hotel showcases an impressive design reflecting its historical roots while embracing contemporary art and accents that create a stylish and inviting atmosphere. Guests can indulge in a variety of dining and drinking experiences within the hotel, from the restaurant that channels an old-school supper club vibe with modern continental American classics to the whimsical garden bar surrounded by mature trees, and the starlit rooftop bar offering a charming space to unwind. The name 'Sylvan' itself stems from the Latin word for forest, highlighting the hotel’s connection to nature and its arboreal surroundings. Committed to timeless hospitality with a distinctly Kimpton flair, the hotel fosters a warm, inclusive culture welcoming diverse guests and team members alike.

The opportunity here is to take on a leadership role in managing the hotel's food and beverage outlets including the restaurant, room service, and bars. This role involves overseeing daily operations, ensuring compliance with corporate policies as well as local regulations, and achieving outstanding customer satisfaction while meeting financial objectives. Candidates will be tasked with managing teams, planning budgets, and designing promotions to increase guest engagement and revenue. The role requires strong operational insight paired with excellent communication and leadership skills, creating a dynamic workplace that values continuous improvement and guest experience excellence. Employment type is not explicitly stated; however, compensation details clarify that this position is not eligible for tips, service charges, or discretionary performance bonuses, emphasizing a stable salary structure.

Job Requirements

  • Minimum two years of post-high school education
  • Two plus years of full employment in a related position
  • Hotel experience preferred
  • Thorough knowledge of restaurant/hotel practices and procedures
  • Supervision, management and communication skills
  • Ability to analyze activities and make logical conclusions
  • Decision-making based on policy and procedures
  • Knowledge of hotel operations including marketing, security, personnel, business plans, repairs, maintenance, budget forecasting, quality assurance, hospitality law and long-range planning
  • Leadership skills
  • Ability to set priorities, plan, organize and delegate
  • Excellent written and verbal communication skills
  • Ability to work under deadlines

Job Qualifications

  • Minimum two years of post-high school education
  • Two plus years of full employment in a related position
  • Hotel experience preferred
  • Requires thorough knowledge of the restaurant/hotel practices and procedures to perform non-repetitive analytical work
  • May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines
  • Supervision, management, and communication skills are required
  • Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations
  • Ability to make decisions which are generally guided by established policy and procedures
  • Knowledge of hotel operations including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals
  • Able to set priorities, plan, organize, and delegate
  • Written communication skills to be concise, well organized, complete, and clear
  • Ability to work effectively under time constraints and deadlines
  • Effective verbal and written communication skills
  • Ability to adapt communication style to suit different audiences such as supervisors, coworkers, and the public

Job Duties

  • Direct the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods
  • Direct the day-to-day operations of the bar operations
  • Manage the Human Resources in the various outlets to attract, retain and motivate the associates
  • interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate
  • Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s)
  • Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
  • Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects
  • Create, recommend, and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market
  • Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service
  • Comply with attendance rules and be available to work on a regular basis
  • Perform other job-related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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