Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
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Benefits

Health
401k
Paid Time Off
Bonuses
Free Bowling
Free laser tag
Monthly rewards
Company-wide contests

Job Description

Stars and Strikes Family Entertainment Center is a dynamic, family-owned business that operates in the entertainment and hospitality sector. With locations throughout the Southeast, Stars and Strikes offers an engaging atmosphere combining food, bowling, laser tag, and arcade games to provide a full entertainment experience. Known for its lively and high-energy environment, the company prides itself on creating memorable moments for families and groups. Being a rapidly expanding company, it emphasizes strong community values, teamwork, and continuous improvement both in guest services and employee development. Stars and Strikes not only focuses on providing fun but also aims to be a great place to work, encouraging personal growth and offering many opportunities for career advancement within the organization.

The role of Front of House (FOH) Manager at Stars and Strikes Family Entertainment Center is designed for an experienced leader ready to thrive in a fast-paced, high-volume restaurant environment. This full-time position based in Raleigh, NC, entails managing all aspects of the front of house operations including the restaurant, bar, and lane service. The FOH Manager’s primary objective is to ensure exceptional guest experiences by maintaining service excellence and operational standards. This role suits an outgoing, energetic individual with a genuine passion for hospitality who possesses strong restaurant management skills and is capable of motivating and leading a diverse team.

As the face of the restaurant, the FOH Manager will be responsible for overseeing the daily operations of the front of house staff, ensuring smooth service delivery, and maintaining a positive atmosphere that encourages repeat business. Part of the responsibilities includes recruitment, training, and development of the servers and bartenders, as well as scheduling and performance evaluation. The ideal candidate must demonstrate in-depth knowledge of food and beverage operations, hospitality standards, and safety regulations. Additional responsibilities include maintaining an organized work environment and ensuring the bar operates efficiently while upholding high-quality service standards.

Working weekends and holidays is a requirement in this role, reflecting the nature of the hospitality industry’s peak times. The company supports its team members by offering a welcoming culture that fosters teamwork, encourages fun, and values each employee’s contributions. Employees benefit from ongoing learning opportunities through online training resources and have numerous chances to engage in community service events organized by the company. Stars and Strikes also provides competitive benefits including health and 401k benefits, paid time off, bonuses, and enticing perks such as free access to bowling, laser tag, and arcade games, promoting a balanced and enjoyable work environment.

Joining Stars and Strikes means becoming part of a supportive family where employee well-being is a priority, and individual development is encouraged. Candidates who bring energy, leadership, and a passionate customer service mindset will find this an ideal opportunity for growth within a vibrant and expanding entertainment company. The FOH Manager role is pivotal in delivering a superior guest experience and driving the restaurant’s success while fostering a positive team environment. This role offers the chance to make a real impact at a company that values its people as much as its guests.

Job Requirements

  • 1-2 years of management experience
  • experience in hospitality and/or food and beverage is a plus
  • must be able to work weekends and holidays

Job Qualifications

  • 1-2 years of management experience
  • experience in hospitality and/or food and beverage is a plus
  • strong leadership and team management skills
  • excellent customer service and communication skills
  • knowledge of restaurant operations and bar service
  • ability to work weekends and holidays

Job Duties

  • Create an exciting and fun atmosphere to ensure a great experience for our guests and team
  • assist in hiring, training, coaching, developing, scheduling, and evaluating servers and bartenders
  • adhere to core standards, HR policies, training, safety requirements
  • lead and manage the FOH staff and oversee all FOH operations
  • have a thorough knowledge of our restaurant and menus
  • ensure the smooth and efficient operation of the bar
  • maintain an organized workspace

Job Criteria

Experience

Mid Level (3-7 years)


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