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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Professional development opportunities
flexible scheduling
Job Description
Canopy by Hilton is a dynamic and vibrant lifestyle hotel brand that prides itself on fostering a culture defined by genuine hospitality, positive interactions, and a commitment to delivering exceptional guest experiences. Founded on the philosophy encapsulated in the 'Positively Yours' culture, Canopy by Hilton is much more than a slogan; it represents the core attitude and approach the team members bring to their work daily. As a renowned part of the Hilton portfolio, Canopy hotels blend local culture with modern amenities to offer guests immersive and welcoming stays that reflect the neighborhoods in which they reside. The Canopy Jersey... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous serving or bartending experience required
- Excellent oral communication skills required
- Positive interpersonal skills required
- Ability to work flexible hours including evenings, weekends, and holidays
- Must be of legal age to serve alcohol
- Ability to stand for long periods and perform physical tasks such as lifting and stooping
- Basic familiarity with food preparation and safety standards
- Compliance with all food and beverage regulations
- Ability to handle cash responsibly
Job Qualifications
- High school diploma or equivalent preferred
- Previous serving and bartending experience required
- Excellent oral communication skills required
- Positive interpersonal skills required
- Familiarity with basic cooking skills
- Knowledge of food and beverage products, menus, and promotions
- Ability to sell or influence others through upselling and suggestive selling
- Strong customer service orientation
- Ability to handle cash and complete financial transactions accurately
- Ability to work in a fast-paced and team-oriented environment
Job Duties
- Greet guests and present them with the menu
- Inform guests about the special items for the day and menu changes if any
- Suggest food and beverages to the guest and offer upsell options
- Take food and beverage orders from the guest on the order taking pads or on the handheld point of sale (POS) system
- Obtain revenues, issue receipts, accept payments, return the change
- Perform basic cleaning tasks as needed or directed by supervisor
- Fill in for absent staff as needed
- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food e.g.: No garlic, less spicy, without egg etc.
- Communicate to the guest and provide assistance with their queries
- Coordinate with the kitchen staff and bar staff to ensure smooth operation and guest satisfaction
- Serve food and beverage to the guest according to their order
- Observe guests and ensure their satisfaction with the food and service
- Promptly respond to guest with any additional request
- Maintain proper dining experience, deliver items, fulfil customer needs, offer desserts and drinks, remove courses, replenish utensils, refill glasses
- Prepare beverages when necessary for service to your customers table
- Properly open and pour wine at the tableside
- Adhere to grooming and appearance standards consistently
- Understand and communicate products and services available at the hotel
- Must have some familiarity with basic cooking skills
- Assist with stocking and maintaining the restaurant par stock levels and side station
- Assist other areas of the restaurant such as answering telephones and completing financial transactions
- Print closing report and perform cash drops
- Tally the credit card settlements for the day with the batch closing report
- Close the shift on the POS terminal
- Interact with customers, take orders for drinks and snacks
- Plan and present bar menu
- Check identification of the guest to make sure they meet age requirements for purchase of alcohol products
- Mix ingredients to prepare cocktails and other drinks as ordered and in compliance with hotel standard drink recipes
- Serve food, liquor, wine and beer to guests
- Arrange bottles and glasses to make attractive displays
- Assess customers’ needs and preferences and make recommendations accordingly
- Ability to sell or influence others for up selling and suggestive selling
- Serve customers in a friendly and helpful manner
- Keep the bar counter and work area neat and clean at all times
- Provide guidance to guests on local activities, dining options and general hotel and regional information
- Determine when a customer has had too much alcohol and if required refusing any further serving in a polite way
- Demonstrate a thorough knowledge of food and beverage products, menus, and promotions
- Handle and move objects, such as glasses and bottles, using hands and arms
- Clean up after customers and clean work area
- Wash glassware and utensils after each use
- Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required
- Perform physical activities such as lifting and stooping
- Maintain liquor inventory and consumption
- Collect payment for drinks served and balance all receipts
- Handle an assigned house bank and follow all cash handling procedures as per hotel standard
- Prepare inventory or purchase requisitions as needed to replenish supplies
- Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Perform other duties as and when assigned by the hotel management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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