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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $100,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Employee wellness programs
MOstay complimentary hotel stays
Job Description
Mandarin Oriental New York is a prestigious luxury hotel renowned for its exquisite blend of modern design and stylish oriental flair. Situated in the heart of Manhattan, this award-winning establishment offers 244 elegant guestrooms and suites with breathtaking views of Central Park and the iconic New York skyline. As a distinguished member of the Mandarin Oriental Hotel Group, the property exemplifies legendary service inspired by Asian heritage, combined with cutting-edge luxury experiences. The hotel features a range of top-tier amenities, including the MO Lounge, all-day dining venues overlooking Central Park, a 14,500 square-foot Five-Star spa, a state-of-the-art fitness center with... Show More
Job Requirements
- minimum three years experience in similar position preferably in luxury environment
- proficiency in reading writing and oral english
- willingness to work flexible schedules including holidays
- ability to operate bar equipment
- ability to handle physical demands such as moving equipment up to 50 pounds
- ability to stand for 8 to 10 hours daily
- openness to job demands and completing diverse tasks
- excellent guest interaction skills
- capacity to manage multiple tasks at once
- strong organizational skills
- commitment to guest satisfaction and detailed request handling
- excellent attention to detail
Job Qualifications
- minimum three years experience in similar position preferably in luxury environment
- proficiency in reading writing and speaking english
- excellent communication and organizational skills
- in-depth knowledge of wine and beverages
- ability to handle multiple tasks simultaneously
- strong guest service orientation
- ability to work varied hours and flexible schedule
- ability to stand for extended periods
- capability to work under pressure gracefully
- exceptional attention to detail and extensive service knowledge
Job Duties
- support companys philosophy and culture through daily use of pillars of legendary quality experiences to ensure guest satisfaction and mission achievement
- maintain and update beverage offerings at bar and lounge
- provide leadership and support for bartenders and servers
- train evaluate and schedule bartenders and servers
- perform administrative duties including scheduling payroll inventory and ordering
- supervise maintenance and cleanliness of bar
- manage proper staffing and supplies levels
- conduct daily pre-shift communications and chair monthly departmental meetings
- ensure bar service standards and guest satisfaction by visiting guest tables
- manage coach and counsel colleagues including disciplinary procedures
- liaise with guest relations and front office for guest information
- coordinate service aspects including food and beverage requirements event timing special requests and billing
- report suspicious activities and unsafe conditions
- follow laws and guidelines for beverage service
- provide guidance for emergency situations
- utilize reservation and POS systems
- ensure accuracy and presentation of menus
- assist with check reconciliation and ensure honest settlements
- develop budget pace report and forecast
- monitor payroll and approve departmental staff actions
- attend food and beverage meetings
- update menus and revise department standards and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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