Banquets Server - Banqueting Operations

Rockford, IL, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Hourly

Range $2.00 - $25.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

The role of the Banquet Server at Hard Rock is crucial in delivering an exceptional culinary and service experience during banquet events, receptions, buffets, and plated dinners. Banquet Servers are responsible for various service aspects, including the setup and breakdown of staging areas, replenishing coffee breaks and beverage stations, serving food and drinks, and ensuring guests feel welcomed and valued throughout their event. This position requires attentive, courteous, and professional interaction with guests, anticipating their needs and exceeding their expectations to create memorable experiences that align with the Hard Rock brand's high standards. Banquet Servers work collaboratively across departments to maintain service excellence and a positive work environment, always embodying the company’s mission, values, culture, and spirit. This role demands a flexible schedule, including shifts during evenings, weekends, and holidays, and offers a pay range from $2 to $25. Working in this role will provide valuable experience within the hospitality and lifestyle entertainment industry, especially in a premium dining and casino hotel environment, and offers opportunities for career development and skill enhancement in customer service and event operations.

Job Requirements

Must obtain and maintain all licenses/certifications per federal, state, and Illinois Gaming Board standards
Must successfully pass background check
Must successfully pass drug screening
Must be at least twenty-one (21) years of age
Deep understanding of lifestyle casino/hotels and premium dining products and services
Ability to work evenings, weekends, and holidays, as needed
Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Ability to obtain impressions through the eyes
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Job Qualifications

Secondary school degree preferred
Previous work experience in service for at least 2 years
Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas
Ability to read, comprehend, and write simple instructions, short correspondence, and memos
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy
Fluency in English
Additional languages preferred
Extensive knowledge of mixed drinks, beers, and wines
Casino food and beverage experience preferred
Table service procedures and table etiquette
Must have valid Food Handlers Card, Liquor License, and IGC Badge when working

Job Duties

Be thoroughly familiar with all event menu items in order to answer questions accurately
Set up and break down banquet staging areas
Set up, replenish, and break down coffee breaks, receptions, buffets, and plated events
Ensure sequence of service is followed for all guests
Serve beverages, including coffee, tea, cocktails, and wine
Serve plated meals and passed hors d’oeuvres
Ensure guest satisfaction at all events
Accommodate guests’ special requests whenever possible
Maintain tables by clearing finished plates, glassware, silverware, trash, and other items
Prepare consumption reports
Polish and set up china, glassware, silverware, and service items
Stock clean linen and discard used linen
Set up and empty trash and recycling
Set up and stock condiments
Clean and stock side stations
Set up, maintain, and break down beverage stations
Follow all food safety, sanitation, and alcohol service laws and regulations
Check tables to ensure all silverware and other needed items are present before delivering food
Ensure all orders are correct, complete, and properly garnished before delivering
Maintain positive and professional communication with all staff
Provide recognition to others, including co-workers, supervisors, managers, and directors
Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities
Ensure a healthy and safe work environment for co-workers and guests
Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests
Promote property outlets to guests
Assist guests in finding locations within the property by escorting, when possible, or giving clear directions
Resolve guest complaints using property procedures
Create a positive environment in which all employees have the ability to maximize their potential
Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance
Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service
Participate in Sound Check meetings on each shift
Always smile and offer a warm greeting to all
Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique
Take initiative to offer assistance throughout the property
Operate ethically to protect the Hard Rock brand
Utilize programs designed to help Save the Planet
Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations
Perform additional duties as requested by department managers and supervisors
Communicate with supervisors and managers to ensure that assigned duties are completed to standard
Coordinate operations with other departments, as needed
Present a professional image to employees, guests, clients, owners, and investors
Maintain confidentiality of guest, employee, and company information