Banquets Overnight Operations Manager

The Rainbow Room, an iconic New York City landmark since 1934, stands as a premier event venue known for hosting some of the city’s most prestigious celebrations and social gatherings. Perched atop Rockefeller Center, The Rainbow Room offers breathtaking panoramic views of Manhattan, and it epitomizes timeless elegance and luxury. Renowned for its exceptional service, historic significance, and stunning Art Deco design, it has become synonymous with extraordinary experiences in hospitality and event management. As part of the Tishman Speyer portfolio, The Rainbow Room is deeply committed to inclusivity, professional development, and excellence in its workforce. The venue attracts a diverse clientele and hosts a wide variety of events ranging from corporate galas to private parties and high-profile social occasions, all demanding impeccable operational standards and guest services.

The Banquets Overnight Operations Manager role plays a critical part in maintaining the high standards and seamless operations that The Rainbow Room is known for. This full-time position, offering a competitive base salary ranging from $75,000 to $77,500 plus discretionary annual bonus eligibility, focuses on overseeing the overnight operations during event setups and breakdowns. The manager is responsible for directing Banquet House Attendants and Public Area Attendants who ensure that all guest areas and back-of-house spaces are impeccably clean, organized, and ready for every event. This demanding position requires strong leadership, coordination, and communication skills, as well as an in-depth understanding of luxury banquet operations, personnel management, and inventory control.

Key responsibilities include coordinating all overnight work assignments with a focus on timely and efficient setup and breakdown of event spaces. The manager ensures that all tables, chairs, buffets, and bars are positioned according to event specifications while maintaining safety, cleanliness, and organization throughout the venue. Continuous staff training and supervision are vital components of this role, as is managing payroll and ensuring adherence to company standards. Inventory management plays a significant role, with the manager maintaining linen and equipment stock levels, conducting regular inventories, and reconciling invoices. Additionally, this role serves as the overnight point of contact for clients, planners, vendors, and VIP guests, ensuring a flawless high-end guest experience.

The position also demands overseeing facility management duties, which include conducting daily inspections, reporting maintenance needs, and coordinating deep-cleaning activities. Physical stamina and resilience are necessary, as the job entails walking, standing, bending, and occasionally lifting heavy equipment up to 50 lbs, with some equipment moving requiring the ability to push or pull up to 250 lbs. The role requires a proactive approach to anticipating and solving guest issues, managing departmental costs, and maintaining asset control to uphold operational goals. Candidates must possess at least two years of experience in a high-volume, high-end hospitality or event environment, coupled with excellent communication skills and proficiency in Microsoft Office. Experience using multiple hospitality software platforms is a plus. Overall, this role is essential to maintaining The Rainbow Room’s reputation for excellence through outstanding overnight operations management.