Banquets Manager

Phoenix, AZ, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

Pacific Hospitality Group is a well-established hospitality company recognized for its owner/operator model that prioritizes long-term investment and sustainable growth. As a family-focused business, it is dedicated to enriching people's lives by providing memorable experiences, giving back to communities, and honoring core values in every aspect of its operations. The company operates with a set of guiding principles including integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment. This approach ensures Pacific Hospitality Group remains a trusted leader in the hospitality industry, committed to growing its business and team members in a supportive and professional environment.

The Banquets Manager plays a crucial role within Pacific Hospitality Group by overseeing the planning, coordination, and execution of all banquet, catering, and special event operations. This leadership position demands a high level of organizational skill, attention to detail, and a commitment to delivering exceptional guest experiences. The Banquets Manager is responsible for managing banquet staff, working closely with culinary and sales teams, maintaining service standards, and ensuring all events run smoothly, efficiently, and profitably in accordance with client expectations. This role requires collaboration across multiple departments to deliver seamless and successful events that uphold the company’s reputation for excellence.

Serving as the primary operational contact during events, the Banquets Manager handles everything from setup and execution to breakdown, ensuring event spaces meet client specifications and company standards. They monitor event activities to maintain guest satisfaction and promptly address any concerns or special requests. The Banquets Manager is also responsible for recruiting, training, scheduling, supervising, and evaluating banquet staff to foster a positive, professional work environment focused on teamwork and guest service. Efficient management of labor costs, banquet revenues, and inventory control are also key components of this role, alongside ensuring all health, safety, sanitation, and alcohol service regulations are strictly followed. This position not only demands strong leadership and communication skills but also an ability to work flexible schedules including evenings, weekends, and holidays.

In summary, the Banquets Manager at Pacific Hospitality Group is a pivotal figure ensuring the precise and delightful execution of events that leave lasting impressions on guests while supporting the company’s values and operational goals. This position offers candidates an opportunity to grow in a dynamic and value-driven hospitality environment where commitment to quality and community is paramount.

Job Requirements

Bachelor's degree in hospitality management, business administration, or related field preferred
minimum of 3-5 years of banquet, catering, or food and beverage management experience
strong leadership, communication, and organizational skills
knowledge of banquet operations, event planning, and food and beverage service
proficiency in hotel property management and event management software preferred
ability to work flexible schedules, including evenings, weekends, and holidays
food handler certification and alcohol service certification as required by local regulations
ability to stand and walk for extended periods
ability to lift and carry up to 50 pounds
ability to bend, reach, stoop, and move banquet equipment as needed
ability to work in a fast-paced environment

Job Qualifications

Bachelor's degree in hospitality management, business administration, or related field preferred
minimum of 3-5 years of banquet, catering, or food and beverage management experience
strong leadership, communication, and organizational skills
knowledge of banquet operations, event planning, and food and beverage service
proficiency in hotel property management and event management software preferred
ability to work flexible schedules, including evenings, weekends, and holidays
food handler certification and alcohol service certification as required by local regulations

Job Duties

Oversee the setup, execution, and breakdown of banquet events, meetings, weddings, conferences, and social functions
review banquet event orders (BEOs) and communicate event requirements to all departments
ensure all event spaces are prepared according to client specifications and company standards
monitor event activities to ensure guest satisfaction and resolve issues promptly
coordinate with sales, catering, culinary, and other departments to ensure seamless event execution
recruit, train, schedule, supervise, and evaluate banquet staff
conduct pre-event meetings to review event details, service standards, and staff assignments
foster a positive work environment focused on teamwork, professionalism, and guest service
ensure staff compliance with company policies, safety standards, and service procedures
maintain high levels of guest satisfaction through attentive and professional service
serve as the primary operational contact during events
address guest concerns or special requests in a timely and effective manner
build strong relationships with clients to encourage repeat business
manage labor costs through effective scheduling and staffing levels
monitor banquet revenues and expenses to achieve budgeted goals
control inventory and minimize waste of food, beverage, and banquet supplies
assist with forecasting, budgeting, and financial reporting as required
ensure compliance with all health, sanitation, safety, and alcohol service regulations
maintain cleanliness and organization of banquet facilities and equipment
conduct regular inspections of event spaces and storage areas
ensure adherence to emergency and security procedures