Banquets Manager

College Station, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $38,100.00 - $58,900.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401k

Tuition Reimbursement

Paid Time Off

Employee Discounts

Job Description

Pyramid Global Hospitality is a premier hospitality management company renowned for its expansive portfolio consisting of over 200 hotels and resorts, supported by more than 18,000 associates spread across the United States, the Caribbean, and Europe. The company comprises Benchmark Resorts & Hotels, a selective group of distinctive independent properties; Axiom Hospitality, which manages hotels in Europe; and PYRAMIDWORKS, specializing in integrated workplace and facilities services. With corporate headquarters in Boston, The Woodlands, Texas, and London, Pyramid Global Hospitality skillfully blends a global presence with a personalized, hands-on approach focused on delivering exceptional service, operational excellence, and fostering enduring partnerships within the hospitality sector.

As an employer, Pyramid Global Hospitality places its people at the core of its mission. They cultivate a culture where every associate is valued, supported, and empowered to develop their careers. Employees benefit from opportunities to collaborate with seasoned leaders, engage in meaningful stretch assignments, and gain exposure to a diverse range of properties, brands, and markets. Whether one is embarking on a hospitality career or bringing extensive experience, the company emphasizes continuous learning, development, and making a impactful difference in the hospitality experience.

The company prioritizes a culture built on respect, integrity, positivity, dedication, and excellence, which has been recognized through numerous prestigious awards and accolades. These include being named among the best places to work by prominent publications like USA Today, The Boston Globe, and The Houston Chronicle, and earning top travel honors from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. This consistent recognition reflects Pyramid's commitment to fostering a positive workplace culture and delivering outstanding guest service.

This position is with the Texas A&M Hotel and Conference Center located in College Station, Texas, which is proudly managed by Pyramid Global Hospitality. This property, known for its vibrant Aggieland spirit and commitment to 'Howdy Hospitality', offers 250 guest rooms alongside 23 versatile meeting rooms and 35,000 square feet of meeting space, catering to a broad spectrum of guests and events. The hotel is driven by a mission to make a difference in the lives of guests and associates by providing memorable experiences grounded in the Aggie values encapsulated by their Path of P.R.I.D.E.

The role of Assistant Banquet Manager at this prestigious hotel is vital to maintaining the high standards and seamless execution of a wide variety of banquet and catering events throughout the year. The Assistant Banquet Manager will work closely with the Banquet Manager to ensure flawless food and beverage service, event setup, and overall guest satisfaction during both onsite and offsite events. This full-time position requires flexibility to work during peak times such as Texas A&M football games, graduations, and other major events, highlighting the dynamic and fast-paced nature of hospitality work.

Key responsibilities include coordinating banquet and catering operations, staffing management, budgeting and expenditure controls, personnel development, and maintaining high standards of service excellence. The role demands a proactive leader who can embrace the Aggie Path of P.R.I.D.E., fostering a positive, respectful, and dedicated team environment driven by integrity and excellence.

Compensation for this role is competitive and commensurate with experience, ranging approximately between $70,000 and $90,000 annually, with additional incentive bonuses based on performance metrics. Pyramid Global Hospitality offers a comprehensive benefits package including extensive medical, dental, vision, supplemental insurance options, a 401k plan with company match, tuition reimbursement, employee discounts at hundreds of properties nationally and internationally, and wellness resources. This reflects the company’s commitment to the overall well-being, growth, and satisfaction of its associates.

In joining Pyramid Global Hospitality as an Assistant Banquet Manager at the Texas A&M Hotel and Conference Center, candidates gain an opportunity to become part of a forward-thinking organization dedicated to service excellence and employee development within a proud and vibrant community. This role is not only about managing an event but being an integral part of an exceptional hospitality experience that leaves lasting impressions on guests and colleagues alike.

Job Requirements

High school diploma or equivalent
Minimum four years of experience in banquet and conference services
Experience with offsite catering events
At least two years of experience managing teams of ten or more
Strong organizational and communication skills
Ability to work in a fast-paced environment
Proficiency with relevant computer and point of sale systems
Availability to work flexible hours including event days
Commitment to follow company values and culture
Authorization to work in the United States

Job Qualifications

High school graduate or equivalent required
Degree or certification in hospitality preferred
Four years' experience in Banquet and Conference Services in a hotel, conference center, or similar environment
Experience in offsite catering events
Two or more years managing a team of ten people or more
Strong organizational, prioritization, and communication skills
Attention to detail and top-notch customer service
Ability to maintain efficiency, focus, accuracy, and professionalism in a fast-paced work environment
Basic computer skills including Microsoft Office, F&B platforms, scheduling platforms, purchasing and receiving platforms, and point of sales systems

Job Duties

Lead onsite and offsite banquet and catering events with the help of the Assistant Banquet Manager
Implement all policies and procedures within the Banquets and Conference Services team
Determine and schedule staffing levels needed to ensure maximum guest satisfaction per event and determine if contract labor is necessary
Work with the Director of F&B to oversee the progress of budgetary objectives for Banquets and Conference Services departments and communicate those objectives to the appropriate leadership
Control applicable expenditures as necessary
Interview applicants for positions within the area of responsibility to maintain a high level of qualified, dependable, high-character team members
Execute and track necessary coaching and counseling for all Banquets and Conference Services Team Members in a timely manner
Conduct evaluations of team members as defined by the Texas A&M Hotel and Conference Center career conversations process
Maintain updated personnel files with Human Resources including coaching, counseling, and performance records
Ensure accurate client billing systems to maximize revenue
Responsible for the capital plan of the conference areas and equipment
Supervise uniform compliance and control
Conduct coaching and counseling conversations with team members as required
Attend and schedule all required meetings including BEO meetings, staff meetings, labor standard calls, and monthly department meetings
Maintain open communication within the Banquets and Conference Services teams and other departments for successful execution of responsibilities
Ensure all front and back of house areas are neat, clean, and orderly, coordinating assistance from other departments as needed
Ensure all liquor, beer, and wine orders are submitted for events with bars
Work with conference service team to ensure all rooms are set according to BEO and hotel standards
Work with captains and servers to ensure all breaks are set on time and refreshments are replenished appropriately