Banquets Manager

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible schedule

Job Description

Pacific Hospitality Group is a distinguished company that stands out in the hospitality industry through its unique owner/operator business model. This approach provides a valuable proposition to both investors and team members, focusing heavily on long-term business holds. By doing so, the company is able to not only grow its portfolio sustainably but also invest in the development of its workforce. Rooted deeply in family values, Pacific Hospitality Group is devoted to enriching the lives of its guests, employees, and the wider community. Their mission extends beyond simply delivering service; it is about creating memorable experiences, giving back to society, and maintaining a commitment to faith and ethical principles. The company strongly adheres to a set of guiding principles which include integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment. These principles guide every aspect of their operations, fostering an environment geared towards sustainable growth and meaningful impact.

The Banquets Manager position at Pacific Hospitality Group plays a vital role in upholding the company's reputation for exceptional service and operational excellence. This role encompasses the comprehensive planning, coordination, and management of banquet events, catering services, and special functions to ensure every detail aligns with client expectations and company standards. The Banquets Manager leads the banquet staff and works in close collaboration with culinary and sales teams, ensuring seamless communication and coordination. Besides overseeing event logistics from setup to breakdown, this role places strong emphasis on customer satisfaction, operational efficiency, and profitability. The Banquets Manager is also entrusted with maintaining consistency in service quality, managing budgets, controlling costs, and ensuring compliance with safety and regulatory requirements. This position demands a proactive leader capable of fostering a positive work environment centered around teamwork, professionalism, and guest service excellence. With responsibilities ranging from staff recruitment and training to managing event flow and addressing guest concerns, the Banquets Manager is crucial to delivering successful events that encourage repeat business and enhance the company's standing in the hospitality industry.

Job Requirements

Bachelor's degree in hospitality management, business administration, or related field preferred
Minimum of 3 to 5 years of banquet, catering, or food and beverage management experience required
Strong leadership abilities and effective communication skills
Solid organizational skills and keen attention to detail
Working knowledge of banquet operations, event planning, and food and beverage service
Proficiency in hotel property management and event management software is advantageous
Flexibility to work during evenings, weekends, and holidays
Valid Food Handler Certification and Alcohol Service Certification as mandated by local laws
Physical capability to stand and walk for extended periods
Ability to lift and carry up to 50 pounds
Capacity to bend, reach, stoop, and move banquet equipment as necessary
Comfortable in a fast-paced, dynamic work environment

Job Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
Minimum of 3-5 years of banquet, catering, or food and beverage management experience
Strong leadership, communication, and organizational skills
Knowledge of banquet operations, event planning, and food and beverage service
Proficiency in hotel property management and event management software preferred
Ability to work flexible schedules, including evenings, weekends, and holidays
Food Handler Certification and Alcohol Service Certification as required by local regulations

Job Duties

Oversee the setup, execution, and breakdown of banquet events, meetings, weddings, conferences, and social functions
Review banquet event orders (BEOs) and communicate event requirements to all departments
Ensure all event spaces are prepared according to client specifications and company standards
Monitor event activities to ensure guest satisfaction and resolve issues promptly
Coordinate with Sales, Catering, Culinary, and other departments to ensure seamless event execution
Recruit, train, schedule, supervise, and evaluate banquet staff
Conduct pre-event meetings to review event details, service standards, and staff assignments