Banquets Manager

JW Marriott is a luxury hotel brand that is part of Marriott International's prestigious portfolio, with over 100 exquisite properties located in key gateway cities and exceptional resort destinations worldwide. The brand is renowned for delivering an unparalleled guest experience that combines elegance, comfort, and thoughtful service. At JW Marriott, the focus is on not just the guests but also the associates, emphasizing holistic well-being, growth, and a supportive work environment. This commitment to associates is encapsulated in the promise known as The JW Treatment, which ensures that associates are empowered, valued, and nurtured to thrive both personally and professionally. Marriott International, the parent company, is a global leader in hospitality and is well-known for its dedication to diversity, inclusion, and equality, offering equal opportunity employment with a rich, culturally diverse workforce. The company prides itself on fostering a welcoming environment where the backgrounds, talents, and experiences of all associates are celebrated, ensuring a vibrant and dynamic workplace.

The role offered is a full-time Banquet Manager position based at the JW Marriott located at 540 N Michigan Ave, Chicago, Illinois. This position falls under the event management category and involves managerial responsibilities. The annual salary range is between $74,000 and $93,000, with eligibility for bonuses, highlighting the value and importance Marriott places on this role.

As a Banquet Manager at JW Marriott, you will be at the forefront of delivering exceptional banquet and event experiences. This management role involves directing and motivating a team while personally contributing to exceptional service delivery based on rigorous company standards and client requirements. You will oversee financial and administrative duties including asset protection, ensuring budgets are managed effectively, and resources are allocated efficiently. This role requires clear and concise communication across all levels of the banquet operation, fostering collaboration among team members, kitchen staff, and external stakeholders to guarantee the smooth execution of events.

A critical aspect of the role is identifying opportunities for staff training and development to achieve organizational goals and advance the department's performance. You will manage all phases of banquet operations, from projecting department supply needs such as china, glassware, silverware, buffet presentations, and decor, to adhering strictly to laws and sanitation standards relevant to event settings. Your leadership will ensure that banquet staff scheduling maximizes profit while delivering high-quality customer service, meeting company policies, and maintaining impeccable standards.

As Banquet Manager, you will also lead banquet teams through regular departmental meetings, set performance goals, delegate tasks, and actively participate in service delivery. A deep knowledge of current event trends, food and wine pairings, and cutting-edge cuisine will be essential to staying ahead in the hospitality industry and elevating guest experiences.

Customer service is a cornerstone of this position. You will be expected to set a positive example in guest relations, handle guest feedback and complaints professionally, empower team members with clear expectations, and strive for continuous improvement in service quality. Reviewing guest satisfaction results and feedback will be part of your routine to ensure consistently high standards and foster long-term relationships with clients that contribute to business growth.

Human resource responsibilities form a significant part of your duties, including executing emergency procedures, training staff on safety, observing and providing constructive feedback on service behaviors, conducting performance discussions, and participating in corrective action plans when necessary. The Banquet Manager will also be engaged in monitoring service challenges through survey results, attending key meetings, and aligning departmental efforts with the broader organizational goals.

Joining JW Marriott means becoming part of a global team with exceptional camaraderie, a diverse and inclusive culture, and access to a wealth of career development opportunities. The company supports its employees with a comprehensive benefits package designed to enrich wellbeing and offer support both inside and outside of the workplace. If you are passionate about hospitality and leading teams to deliver world-class event experiences, this role offers a dynamic and rewarding career path within a globally recognized luxury brand.