BANQUETS HOUSEMAN

Rohnert Park, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Career advancement opportunities

Job Description

Graton Resort & Casino is a premier entertainment and hospitality destination nestled in Sonoma County, California. Renowned for its commitment to exceptional guest experiences, luxurious accommodations, and a vast array of dining and gaming options, Graton Resort & Casino attracts thousands of visitors each year seeking first-rate service and unforgettable moments. This establishment prides itself on upholding values that emphasize exemplary customer service, teamwork, and operational excellence across all departments. As a vibrant venue hosting numerous events, from private banquets to large-scale concerts, Graton Resort & Casino ensures each function is executed flawlessly to maintain its sterling reputation within the hospitality industry.

The Houseman position at Graton Resort & Casino plays a pivotal role in delivering an outstanding banquet experience for guests. This role is crucial in setting up, maintaining, and breaking down banquet functions, contributing directly to the smooth flow of events and guest satisfaction. The Houseman efficiently arranges and organizes function spaces according to detailed floor plans and banquet event orders, ensuring all equipment and supplies are handled with care and safely stored. Beyond logistical support, the Houseman actively services meeting rooms during breaks, collaborates closely with banquet servers and managers, and assists in maintaining the cleanliness and organization of function and storage areas. This position demands thorough knowledge of function room layouts, impeccable attention to detail, and the ability to work collaboratively within a dynamic team. The Houseman at Graton Resort & Casino is integral in upholding the casino's standards of exemplary service while managing multiple functions, coordinating with various departments such as kitchen and stewarding, and maintaining safety through proper equipment handling and housekeeping. Ultimately, the Houseman helps ensure every banquet event is executed seamlessly, enhancing guests' overall experience and reinforcing Graton Resort & Casino's status as a leader in hospitality and event management.

Job Requirements

High school diploma or equivalent
Prior experience in banquet or hospitality roles preferred
Ability to work flexible hours including evenings, weekends and holidays
Physical stamina for lifting, standing and moving supplies
Excellent communication and interpersonal skills
Ability to follow directions and respond to supervisory guidance
Commitment to safety and cleanliness standards
Team player attitude with willingness to assist other departments
Availability to work in a fast-paced environment

Job Qualifications

High school diploma or equivalent
Previous experience in banquet or hospitality services preferred
Ability to understand and follow detailed instructions and floor plans
Strong communication and teamwork skills
Physical capability to perform manual tasks and stand for extended periods
Attention to detail and commitment to cleanliness and safety
Familiarity with banquet equipment and proper handling procedures
Willingness to cross-train in related positions
Demonstrated ability to manage multiple tasks efficiently

Job Duties

Practice, support and promote Graton Resort & Casino's core values and exemplary service standards at all times
Be thoroughly familiar with the location of all function rooms and pre-function areas and the various workable setups
Correctly and efficiently set up and break down banquet functions
Read and follow BEO instructions and floorplans precisely
Set ballroom seating for large concerts according to production floor plans
Oversee multiple functions and flip rooms as needed
Communicate cross-departmentally with kitchen, banquet management and stewarding teams
Practice safe handling, care and storage of banquet equipment and supplies
Maintain cleanliness of function rooms, aisle rooms and storage areas
Empty trash receptacles and replace with clean ones
Set up hot boxes and prepare plates for the kitchen
Return equipment to proper storage in good condition before shift end
Check electrical hookups and secure cables
Service and freshen meeting rooms during breaks including adjusting lights and temperature
Organize back aisle and assist banquet servers and bussers
Plan, order and inventory supplies and beverages for events
Assist with pre-function preparation including pulling items for meal services
Ensure proper closing procedures including cleaning and organizing linen, silver, and props
Cross train in other banquet and restaurant positions
Work with Banquet Manager to execute all confirmed events
Perform other assigned responsibilities