Banquets Conferences Concierge

Renaissance Hotels, a prominent member of Marriott International, is dedicated to offering travelers unique and enriching experiences that reflect the essence and culture of the neighborhoods they visit. Positioned within a global portfolio of Marriott brands, Renaissance Hotels prides itself on fostering an inclusive work environment where diverse backgrounds, talents, and experiences are genuinely valued and celebrated. As a full-service hotel brand, Renaissance Hotels blends upscale accommodations with vibrant local influences, making each guest’s stay memorable and inspiring. This particular opportunity is located within the vibrant city of Nashville, Tennessee, specifically at 611 Commerce Street, placing employees right in the heart of an exciting, culturally rich, and dynamically evolving urban environment.

The role at Renaissance Hotels is a crucial one within the Food and Beverage & Culinary category, focusing on serving as a group coordinator/host or hostess primarily during banquet and event functions. This full-time, non-management position offers a consistent hourly wage of $14.00, with eligibility for tips and additional service charge compensation, making it both a rewarding and lucrative opportunity for those passionate about hospitality and customer service. The position is not remote and requires on-site presence to ensure seamless coordination and exceptional service delivery throughout each event.

The group coordinator/host(ess) contributes significantly to the success of each banquet event by acting as the primary liaison between the guests, event coordinators, and the hotel team. Responsibilities include meeting with the group coordinator or host prior to events, making introductions, and confirming that all functional arrangements align perfectly with guest expectations and company standards. A detailed understanding and analysis of the banquet event order (BEO) are essential, as the coordinator must be fully aware of guest information, set-up requirements, timelines, and special event features such as buffets and action stations. They must be responsive to unique banquet requests, ensuring follow-through with any special arrangements stipulated in the event planning.

In fulfilling these duties, the coordinator/host(ess) also upholds the highest standards of safety, security, and professionalism. They are expected to follow all company policies, report any unsafe conditions, and complete relevant safety training. Personal presentation and adherence to uniform policies play a critical role in maintaining the Renaissance Hotels’ brand image. Furthermore, excellence in guest interaction is paramount: greeting guests warmly and promptly, anticipating and meeting their needs, and delivering a level of service that leaves a lasting positive impression. Communication skills are emphasized, including speaking clearly and professionally to guests and colleagues and handling telephone communication using proper etiquette.

The role also demands physical stamina and dexterity. Employees may need to stand or walk for extended periods, move equipment or supplies weighing up to 25 pounds, and navigate a variety of physical environments safely. These physical demands are part of ensuring event spaces are properly arranged and maintained throughout the duration of the function.

This position offers an excellent entry point for individuals seeking to develop their hospitality careers in an encouraging and dynamic setting. It does not require prior supervisory experience or specific certifications, although a high school diploma or equivalent is preferred along with at least one year of related work experience in the hospitality or food and beverage sectors. Renaissance Hotels provides a supportive team-oriented environment where each associate is encouraged to grow and contribute to the company’s ongoing success in delivering exceptional guest experiences.