Banquets Bartender - Banqueting Operations

Waterbury, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee assistance program

Retirement Plan

flexible schedule

Career Development

Job Description

Hard Rock Casino Bristol is a premier entertainment destination known for its vibrant atmosphere, exceptional gaming options, and world-class hospitality. As part of the global Hard Rock brand, the casino offers a unique blend of music, gaming, food, and beverage experiences that attract guests from all around. The company’s commitment to providing an outstanding experience extends to its valued team members, ensuring they work in a supportive environment with access to comprehensive benefits designed to promote health, well-being, and work-life balance. Employment with Hard Rock Casino Bristol is at-will and subject to periodic updates to ensure that job roles and responsibilities remain aligned with the company’s evolving standards and guest expectations.

The position of Bartender at Hard Rock Casino Bristol is essential to the casino’s guest service mission, requiring a charismatic and knowledgeable individual who takes pride in delivering superior beverage service. This role focuses on both internal and external customers, supporting cocktail servers while maintaining excellent guest relations. The Bartender is not only responsible for preparing and serving drinks but also for creating an engaging atmosphere that encourages repeat visits to the casino. With a strong emphasis on mixology, the bartender must have expert knowledge of beverage ingredients, recipes, and the history of spirits, beer, and wine. The role demands meticulous attention to detail when handling transactions, maintaining bar inventory, and adhering to liquor laws and company policies. In addition to serving drinks, bartenders at Hard Rock Casino Bristol actively contribute to a positive team environment by mentoring peers, communicating effectively with culinary staff, and consistently promoting positive customer relations.

This role offers a dynamic, high-volume work setting where professionals can demonstrate their passion for mixology and customer service. Candidates must be able to thrive in a fast-paced casino environment and exhibit strong interpersonal skills, including patience, tact, and diplomacy when interacting with diverse guests and team members. Flexibility is key, as the position requires working holidays, weekends, and varying shifts. Hard Rock Casino Bristol prioritizes safety and compliance, requiring all bartenders to maintain necessary licenses and pass background and drug screenings. Team members also benefit from robust training programs which enhance skill development and career growth within the hospitality industry.

Working at Hard Rock Casino Bristol is an opportunity to be part of an iconic brand that values employee contributions and fosters a culture of excellence and enjoyment. Bartenders play a vital role in delivering the memorable experiences that define the Hard Rock brand. Whether it’s crafting signature cocktails, engaging guests with friendly service, or ensuring smooth operations behind the bar, this role is integral to the casino’s success and guest satisfaction. If you are passionate about beverages, enjoy a lively work environment, and aspire to be part of a renowned hospitality team, this position provides a rewarding career path with comprehensive benefits to support your personal and professional life.

Job Requirements

Must obtain and maintain all licenses and certifications per Federal, State, and Virginia Lottery
must successfully pass background check
must have valid Food Handlers Card and Liquor License
must successfully pass drug screening
must be at least 21 years of age
must be able to work holidays and weekends and flexible shifts
ability to perform numerical operations
ability to deal with internal and external customers and staff with patience, tact, and diplomacy
ability to sell cigars, tobacco, and provide cigar service
ability to work as part of a team in a high-volume environment
ability to move throughout the business for extended periods
ability to make repeating movements of arms, hands, and wrists
ability to express ideas verbally and perceive sound
ability to obtain visual impressions
manual dexterity and hand-eye coordination
ability to regularly move objects up to 50 pounds
ability to tolerate exposure to heat, cold, chemicals, and noise

Job Qualifications

Secondary school degree preferred
at least 2 years of work experience in hospitality service
minimum 1 year of high volume bartending experience
extensive knowledge of beer, liquor, and wine
demonstrated knowledge of history and composition of common ingredients and spirits
ability to differentiate spirits and prepare drinks accurately
excellent customer service skills including positive, friendly, and outgoing attitude
ability to communicate effectively and professionally with staff and guests
knowledge of Player's Club marketing
fluency in English, additional languages preferred
professional appearance and demeanor

Job Duties

Create an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment
actively build and retain guest relations and mentor team members
take customer drink orders
properly greet each guest and provide outstanding service offering drink and food specials
total bills, present checks, collect settlement, and process payment
reconcile transactions and maintain balanced bank
be thoroughly familiar with menu items, including ingredients, allergens, and beverage lists
prepare cocktails according to recipes using correct tools and glassware
memorize and prepare Hard Rock brand specialty cocktails
develop new cocktail recipes as directed
greet guests and assist in selecting food and beverages
serve food and beverages ensuring timeliness, completeness, and accuracy
maintain bartop cleanliness and guest needs
process payments according to POS and cash handling procedures
perform last call and maintain bank variance within standard
ensure all checks are closed out
maintain bar inventory and communicate ordering needs
maintain positive and professional communication with staff
communicate effectively with culinary team
adhere to food and beverage policies and state liquor laws
keep station clean at all times
promote positive customer relations
manage receipts and settlement of guests' checks
perform other departmental duties as directed by management