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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Retirement Plan
flexible schedule
Career Development
Job Description
Hard Rock Casino Bristol is a premier entertainment destination known for its vibrant atmosphere, exceptional gaming options, and world-class hospitality. As part of the global Hard Rock brand, the casino offers a unique blend of music, gaming, food, and beverage experiences that attract guests from all around. The company’s commitment to providing an outstanding experience extends to its valued team members, ensuring they work in a supportive environment with access to comprehensive benefits designed to promote health, well-being, and work-life balance. Employment with Hard Rock Casino Bristol is at-will and subject to periodic updates to ensure that job roles and... Show More
Job Requirements
- Must obtain and maintain all licenses and certifications per Federal, State, and Virginia Lottery
- must successfully pass background check
- must have valid Food Handlers Card and Liquor License
- must successfully pass drug screening
- must be at least 21 years of age
- must be able to work holidays and weekends and flexible shifts
- ability to perform numerical operations
- ability to deal with internal and external customers and staff with patience, tact, and diplomacy
- ability to sell cigars, tobacco, and provide cigar service
- ability to work as part of a team in a high-volume environment
- ability to move throughout the business for extended periods
- ability to make repeating movements of arms, hands, and wrists
- ability to express ideas verbally and perceive sound
- ability to obtain visual impressions
- manual dexterity and hand-eye coordination
- ability to regularly move objects up to 50 pounds
- ability to tolerate exposure to heat, cold, chemicals, and noise
Job Qualifications
- Secondary school degree preferred
- at least 2 years of work experience in hospitality service
- minimum 1 year of high volume bartending experience
- extensive knowledge of beer, liquor, and wine
- demonstrated knowledge of history and composition of common ingredients and spirits
- ability to differentiate spirits and prepare drinks accurately
- excellent customer service skills including positive, friendly, and outgoing attitude
- ability to communicate effectively and professionally with staff and guests
- knowledge of Player's Club marketing
- fluency in English, additional languages preferred
- professional appearance and demeanor
Job Duties
- Create an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment
- actively build and retain guest relations and mentor team members
- take customer drink orders
- properly greet each guest and provide outstanding service offering drink and food specials
- total bills, present checks, collect settlement, and process payment
- reconcile transactions and maintain balanced bank
- be thoroughly familiar with menu items, including ingredients, allergens, and beverage lists
- prepare cocktails according to recipes using correct tools and glassware
- memorize and prepare Hard Rock brand specialty cocktails
- develop new cocktail recipes as directed
- greet guests and assist in selecting food and beverages
- serve food and beverages ensuring timeliness, completeness, and accuracy
- maintain bartop cleanliness and guest needs
- process payments according to POS and cash handling procedures
- perform last call and maintain bank variance within standard
- ensure all checks are closed out
- maintain bar inventory and communicate ordering needs
- maintain positive and professional communication with staff
- communicate effectively with culinary team
- adhere to food and beverage policies and state liquor laws
- keep station clean at all times
- promote positive customer relations
- manage receipts and settlement of guests' checks
- perform other departmental duties as directed by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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